Social and Behavioral Sciences Commons^™

Trust In Robotics: A Multi-Staged Decision-Making Approach To Robots In Community, Wenxi Zhang, Willow Wong, Mark Findlay

Centre for AI & Data Governance

Pivoting on the desired outcome of social good within the wider robotics ecosystem, trust is identified as the central adhesive of the HRI interface. However, building trust between humans and robots involves more than improving the machine’s technical reliability or trustworthiness in function. This paper presents a holistic, community-based approach to trust-building, where trust is understood as a multifaceted and multi-staged looped relation that depends heavily on context and human perceptions. Building on past literature that identifies dispositional and learned stages of trust, our proposed Decision to Trust model considers more extensively the human and situational factors influencing how trust …