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Full-Text Articles in Social and Behavioral Sciences
Using Library Swipe-Card Data To Inform Decision Making, Jennifer Link Jones
Using Library Swipe-Card Data To Inform Decision Making, Jennifer Link Jones
Jennifer L. Jones
Georgia State University (GSU) affiliates must swipe their campus ID cards at turnstiles in order to enter the University Library buildings. The swipe verifies the individual is a GSU affiliate and unlocks the turnstile for entry. With each swipe, data such as year in school, major, and GPA are sent to a database. The library partnered with Advanced Campus Services, (ACS), GSU‟s high-performance, research computing unit, to create a tool to access the data. The end product has been a valuable tool for the library, one that has been used to inform staffing and operating hours decisions, as well as …
A Declaration Of Survey Interdependence, Tammy Sugarman, Jennifer Jones
A Declaration Of Survey Interdependence, Tammy Sugarman, Jennifer Jones
Jennifer L. Jones
Georgia State University Library administered LibQUAL+®, the library service quality survey, in 2003, 2005, and 2007. In 2009 when it was time to make decisions about another administration of LibQUAL+®, opinions were mixed. Some administrators liked the longitudinal data our previous iterations provided, and the comments always are quite valuable. On the other hand, the response rate drops each year, even with the introduction of incentives in 2007. Additionally, while LibQUAL+® provides useful information, it is not always specific to reports required by the university, such as the library’s institutional effectiveness report. The library decided on a two-fold approach. We …
Yes, We're Open: Library Hours And What Patrons Really Want, Jennifer Link Jones
Yes, We're Open: Library Hours And What Patrons Really Want, Jennifer Link Jones
Jennifer L. Jones
The Georgia State University Student Government Association (SGA) announced a plan to petition the University Library to extend its hours. Specifically, SGA wanted the library to remain open 24 hours a day, 7 days a week. The library kicked into assessment mode and gathered data to determine whether longer library hours were appropriate, especially during a time of budget cuts. The library used the data to advise SGA, as well as to inform staffing and hours of operation decisions. Do patrons really want libraries to be open 24x7? Georgia State’s Training & Assessment Librarian will present her findings during this …