Social and Behavioral Sciences Commons^™

Frontline Worker Responses To Domestic Violence Disclosure In Public Welfare Offices, Taryn Lindhorst, Erin A. Casey, Marcia Meyers

Erin Casey

Although substantial numbers of women seeking Temporary Assistance for Needy Families (TANF) report domestic violence, few receive mandated services through the Family Violence Option (FVO). This study used transcripts ofinterviews between welfare caseworkers and their clients to identify and classify the responses made by workers to client disclosures of abuse and to assess the match or mismatch of these responses with FVO policy requirements. Only 22 of 782 client interviews involved the disclosure of abuse to the welfare caseworker. A typology of worker responses was created, from least to most engaged. This typology shows that only half of those who …