Social and Behavioral Sciences Commons^™

Situating The Customer: The Genealogy Of Customer Language In Libraries, Susan Maret, Ben Eagle

Susan Maret

By way of Michel Foucault’s genealogical method, in this article we hope to advance discussion within Library and Information Science (LIS) of customer language and “customer-driven librarianship,” or those themes and practices “that both responds to and reinforces an economic vision of librarianship at its base, culminating in the ‘customer’ concept” (Buschman, 2003, p. 110).