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Social and Behavioral Sciences Commons™
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Articles 1 - 7 of 7
Full-Text Articles in Social and Behavioral Sciences
Wrl Newsletter November 2007, Maryke Barber
Wrl Newsletter October 2007, Maryke Barber
Brazen (Fall 2007), Hollins University
Brazen (Fall 2007), Hollins University
Brazen - Gender & Women's Studies Department Newsletters
No abstract provided.
Wrl Newsletter September 2007, Maryke Barber
Wrl Newsletter Summer 2007, Maryke Barber
Don't Shelve The Questions: Defining Good Customer Service For Shelvers, Luke Vilelle
Don't Shelve The Questions: Defining Good Customer Service For Shelvers, Luke Vilelle
WRL Faculty Scholarship
Many library customers’ questions never reach designated service points such as circulation and reference desks. These questions may be addressed to personnel untrained in customer service such as student shelving staff in an academic library. This article presents data from a 2005 study investigating where and when shelvers received questions (and what types of questions they received) in Newman Library at Virginia Tech. Results showed that these students primarily received directional and item location questions. Follow-up workshops helped shelvers improve their ability to accurately refer questions when needed, and to increase their accompaniment rate when answering customers’ queries.
Minister Louis Farrakhan, "Million Man March" (16 October 1995), Jill M. Weber
Minister Louis Farrakhan, "Million Man March" (16 October 1995), Jill M. Weber
Communication Studies Faculty Scholarship
An examination of Louis Farrakhan's controversial speech at the Million Man March in October, 1995.