Social and Behavioral Sciences Commons^™

Revamp Your Customer Service: Using Data To Improve Customer Service Practices, Christopher M. Jimenez, Diana Reyes

Works of the FIU Libraries

The FIU Librarians will reveal the statistics from a pilot program to formalize their Incident Management and Problem Management processes using the LibAnswers ticketing system on Springshare's LibGuides CMS. The ticketing system allowed the librarians to track the effectiveness of their troubleshooting steps, measure turnaround time for resolution, and manage their transition to new products and services. The pilot program enhanced interdepartmental communication, improved customer service outcomes, increased transparency, and identified trends and potential problems before they became widespread issues.

Honoring Access And Privacy In Digital Collections, Rebecca Bakker, Virginia Dressler, Kelley Flannery Rowan

Works of the FIU Libraries

This session explores the often unforeseen challenges and issues that can arise with the creation and management of digital collections in regards to access and privacy. We will address incorporating a privacy review into production workflows that can embed privacy considerations into practice and offer possible solutions and creative ways in which two academic institutions have helped it’s students, faculty and researchers maintain their privacy. We will share examples of subpoenas, plagiarized content, take-down notices, awkward responses from contacted alumni, and the challenge of dealing with victims of violence. This session will share some lessons learned along with recommendations of …

Managing Digital Collections: Case Studies In The Ethics Of Privacy, Kelley Rowan, Rebecca Bakker

Works of the FIU Libraries

This session explores the often unforeseen challenges and issues associated with the creation and management of digital collections and the privacy concerns that can arise. We will explore how to handle the need for digital anonymity on the part of content creators facing issues such as stalking, harassment, and violence. We will also discuss how to deal with the need for privacy when it stems from issues such as plagiarism and false claims of ownership that are almost always unexpected. We will offer possible solutions and creative ways in which FIU has helped its students, faculty, and researchers maintain their …

Economic Development On U.S. Native American Reservations: A Case Study Of The Tribes Of Florida, Diane Benitez

FIU Electronic Theses and Dissertations

Unlike most native American reservations in the United States, the Seminole and Miccosukee Tribes in Florida are more economically developed. The purpose of this research is to understand this economic development process of the tribes in Florida. Accordingly, there are three key questions guiding this study:

1. What have been the priorities of the Native American reservation population in conceptualizing sustainable economic development?
2. What external institutional factors have enabled or hindered economic development on Native American reservations?
3. What internal tribal governance factors affected sustainable economic development on Native American reservations?

I interviewed Seminole and Miccosukee tribe members and leaders to obtain …

Successes And Shortcomings In The Implementation Of National Sustainable Development Strategies: From The Greening Of Governance To The Governance Of Greening, Rachel Emas

FIU Electronic Theses and Dissertations

The interdependence between the economy and the environment necessitates integrated policymaking that recognizes the biological limits of our world and the scarcity of these natural resources. At the 1992 Earth Summit, countries agreed to adopt a National Sustainable Development Strategy (NSDS) which should comprise the integration of economic, social, and environmental policies across sectors, territories, and generations; country ownership and commitment; broad participation and effective partnerships; development of the necessary capacity and enabling environment; and focus on outcomes and implementation. Working from these key factors and based on decades of international research and peer reviews of these policies, this study …

Assessment Of Policies For Innovative Financing In Infrastructure Systems, Ali Mostafavi, Dulcy Abraham, Charlene Sullivan

Infrastructure System-of-Systems (I-SoS ) Research Group

Infrastructure systems are drivers of the economy in the nation. A dollar spent on infrastructure development yields roughly double the initial spending in ultimate economic output in the short term; and over a twenty-year period, and generalized ‘public investment’ produces an aggregated $3.21 of economic activity per $1.00 spent [1]. Thus, formulation of policies pertaining to infrastructure investment and development is of significance affecting the social and economic wellbeing of the nation. The aim of this policy brief is to evaluate innovative financing in infrastructure systems from two different perspectives: (1) through consideration of the current condition of infrastructure in …

Frameworks For Systemic And Structural Analysis Of Financial Innovations In Infrastructure, Ali Mostafavi, Dulcy M. Abraham

Infrastructure System-of-Systems (I-SoS ) Research Group

Financial innovations have emerged globally to close the gap between the rising global demand for infrastructures and the availability of financing sources offered by traditional financing mechanisms such as fuel taxation, tax-exempt bonds, and federal and state funds. The key to sustainable innovative financing mechanisms is effective policymaking. This paper discusses the theoretical framework of a research study whose objective is to structurally and systemically assess financial innovations in global infrastructures. The research aims to create analysis frameworks, taxonomies and constructs, and simulation models pertaining to the dynamics of the innovation process to be used in policy analysis. Structural assessment …