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Social and Behavioral Sciences Commons™
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Articles 1 - 3 of 3
Full-Text Articles in Social and Behavioral Sciences
Revamp Your Customer Service: Using Data To Improve Customer Service Practices, Christopher M. Jimenez, Diana Reyes
Revamp Your Customer Service: Using Data To Improve Customer Service Practices, Christopher M. Jimenez, Diana Reyes
Works of the FIU Libraries
The FIU Librarians will reveal the statistics from a pilot program to formalize their Incident Management and Problem Management processes using the LibAnswers ticketing system on Springshare's LibGuides CMS. The ticketing system allowed the librarians to track the effectiveness of their troubleshooting steps, measure turnaround time for resolution, and manage their transition to new products and services. The pilot program enhanced interdepartmental communication, improved customer service outcomes, increased transparency, and identified trends and potential problems before they became widespread issues.
Building Capacity For Data-Driven Scholarship, Jamie Rogers
Building Capacity For Data-Driven Scholarship, Jamie Rogers
Works of the FIU Libraries
This talk provides an overview of "dLOC as Data: A Thematic Approach to Caribbean Newspapers," an initiative developed to increase access to digitized Caribbean newspaper text for bulk download, facilitating computational analysis. Capacity building for future research in Caribbean Studies being a crucial aspect of this initiative, a thematic toolkit was developed to facilitate use of the project data as well as provide replicable processes. The toolkit includes sample text analysis projects, as well as tutorials and detailed project documentation. While the toolkit focuses on the history of hurricanes and tropical cyclones of the region, the methodologies and tools used …
De-Identifying Your Data, Kelley Flannery Rowan
De-Identifying Your Data, Kelley Flannery Rowan
Works of the FIU Libraries
This presentation was developed for a Digital Scholar Studio workshop at Florida International University. The presentation covers the legal ramifications and guidelines of collecting, processing, and sharing data, as well as a discussion on various techniques and tools available for pseudonymization and achieving anonymization. Definitions and workflows are provided at the beginning of the presentation and a discussion of encryption and anonymization services can be found at the end.