Social and Behavioral Sciences Commons^™

Reinvigorating Library Outreach: Books, Blogs, & Newsletters, Sarah Bull, Jonathan Wilson

ETSU Faculty Works

The Charles C. Sherrod Library at East Tennessee State University serves a student population of roughly 15,000 in addition to a faculty and staff population of around 5,000. In order to effectively reach these populations, the library has developed an outreach strategy which uses Constant Contact for newsletter and other mass email messaging, and Springshare for blog posting. This session will explore the Sherrod Library’s usage of these two services, our best practices, and what has and has not worked for us. In addition, Participants will be given the opportunity to share their own experiences via an online quiz and …

Let Your Library Shine: Creating A Student Newsletter To Raise The Profile Of An Academic Library, Jonathan R. Wilson, Lydia C. Gwyn

ETSU Faculty Works

Developed to raise the profile of the library among ETSU's student community, which is comprised of nearly 15,000 undergraduate and graduate students, The Sherrod Library Student Newsletter is released twice per semester and highlights library events, resources, and services that students may not otherwise know about. It is our library's hope that creating such a newsletter will increase student attendance at library events as well as increase the use of featured library resources and services. Join us as we discuss the steps and logistics of planning, creating, funding, and releasing a student newsletter.

Reframing Occupational Stress To Mitigate Burnout: A Trauma-Informed Care And Constructive Living Approach To Foster Lifelong Resiliency And Self-Directed Life Management Within Academic Libraries, Wendy C. Doucette, Rebecca Tolley

ETSU Faculty Works

This editorial chapter addresses the problem of burnout in academic libraries by introducing a fusion of principles from trauma-informed care (TIC) and Constructive Living (CL) to offer unique, easy-to-incorporate plans of action to identify and mitigate symptoms of burnout. These two action-based philosophies, which may be new to most readers, provide strategies for considering, practicing, and adopting perspectives and behaviors that may give those suffering from burnout new ways of thinking about their professional and personal lives. We identify accessible opportunities to connect mind and body in self-care to neutralize negative self-talk, regain perspective and balance, and foster lifelong resiliency …

Peer Reference & Beyond: Cultivating Community In An Information Literacy Program, Lydia C. Gwyn

ETSU Faculty Works

Today's objectives:

1. Peer-reference programs: what are they? What do they look like...in libraries in general and at the Sherrod Library?
2. The Library Ambassador Program (the LAP): as community cultivator among students in the program and the college at large.

Meet Jonathan Wilson, Diversity Champion, Jonathan Wilson

ETSU Faculty Works

Excerpt:

Jonathan Wilson is the Outreach & Distance Library Services Coordinator/Assistant Professor at the Charles C. Sherrod Library.

The purpose of the Office of Equity and Inclusion is to maintain a close relationship with the faculty and staff to guarantee that our institutional culture, practices, and processes ensure a mode of interaction that will counteract, neutralize, and progressively overcome regressive and resistant patterns of discrimination that still persist in the higher education workplace and our region [...]

Opting Out Of Opting In: Switching Our Profile Workflow To Include Every University Faculty Member, Kyle A. Johnson, Ashley Sergiadis

ETSU Faculty Works

Starting this semester, Charles C. Sherrod Library at East Tennessee State University (ETSU) began shifting our SelectedWorks service model from an opt-in (we create profiles for faculty who send us their CV) process to a quicker and easier opt-out (we create profiles for all faculty) model. Our lightning talk will provide an overview of this opt-out model and how we laid the groundwork for its success. We started by engendering support amongst the Deans, Faculty Senate, and University Research Council, detailing the benefits of a university-wide profile service and assuaging any fears or concerns that an opt-out model might generate …

Library Strategies: Personal Librarian (Pl) To Improve Retention For First Generation And Transfer Students, Jonathan R. Wilson, Jeri Paddock

ETSU Faculty Works

In an effort to improve retention and promote library services to new incoming students, the Sherrod Library staff at East Tennessee State University discussed different ideas and decided to expand the Lending Technology Program & Personal Librarian (PL) program to include First Generation and Transfer students. To help decrease library anxiety, students received by email a weekly newsletter of events and workshops happening in the library. These emails also personally reached out and regularly informed the students of information literacy skills such as navigating the library website, subject guides, tutoring center, and citation help. Additionally, the students received a short …

When Covid Struck The Personal Librarian Program Came To The Rescue, Jonathan R. Wilson

ETSU Faculty Works

The COVID pandemic changed life as we know it and transformed how we taught classes and acquired knowledge. And The ETSU Sherrod Library, with the help of Jonathan Wilson, Distance/ Online Service Coordinator addressed these challenges by developing The Personal Librarian (PL) program for students.

Bringing A University Library’S Juvenile Collection Into The 21st Century, Tiffany Watson, Kallie Gay, Wendy Doucette

ETSU Faculty Works

To revitalize their aging and often overlooked juvenile collection, a team of librarians at East Tennessee State University's Charles C. Sherrod Library sought ways to modernize, diversify, and promote the collection to better serve their campus community.

Peer Reference & Beyond: Cultivating Community In An Information Literacy Program, Lydia C. Gwyn

ETSU Faculty Works

In 2017 the Sherrod Library at East Tennessee State University created the Library Ambassador Program as a peer-reference model of service for research help. Since that time, our program has grown into a large close-knit community of undergraduate students invested in forwarding information literacy across campus. Learn about how this unique program fosters a sense of community among the student workers it employs and throughout the larger college campus community.

Reshape Your Organizational Culture With A Holistic, Action-Based Framework, Wendy Doucette, Rebecca Tolley

ETSU Faculty Works

What we’ll talk about today:

• Strategies for regaining perspective and balance at a pace wholly determined by the individual which require little training and expense
• Benefits: renewed motivation, increased calm, and less reactivity at the individual level
• With transformational leadership, potential for change at the organizational level

Reimagine The Possibilities: Shifting A Peer Reference Program From In-Person To Online To Hybrid, Lydia C. Gwyn

ETSU Faculty Works

In 2017, the Sherrod Library at East Tennessee State University launched the Library Ambassador Program (LAP), a peer-reference program through which trained undergraduate students employed by the library are stationed in buildings across campus to help students with their research. Just as the LAP was gaining traction, COVID-19 forced a quick transition to online mode. This presentation will discuss the value we found in shifting our program online and how the LAP functions now in a hybrid space, supporting information literacy both online and in-person across campuses. Participants wishing to develop their own peer-mentoring program will come away with practical …

Expanding Technology Access To Increase Retention, Jonathan R. Wilson, Jeri Paddock

ETSU Faculty Works

In Fall semester 2021, Sherrod Library at ETSU provided the Personal Librarian (PL) program to First Generation and Transfer students. The PL contacts over 1600 students weekly by email, providing a newsletter with University and Library services. The PL also connected on a personal level with a YouTube video bi-monthly. The program was designed to build a relationship with the students so that they are comfortable asking for help and feel more confident in their ability to receive assistance.

Is It Worth It? Evaluating An Open Educational Resources Awards Program, Ashley Sergiadis, Philip Smith

ETSU Faculty Works

Awards or grant programs are a common way for higher education institutions to incentivize the use of Open Educational Resources (OER) and other affordable course materials. This study evaluates the results of a two-year pilot OER awards program at East Tennessee State University. To assess the awards program, we used data from student savings and program costs, grades, drop-fail-withdrawal (DFW) rates, and survey results compiled within the COUP framework (Cost, Outcomes, Usage, and Perception). The initial monetary return on investment was moderately positive, while the grades and DFW rates remained steady. The faculty and students rated the open and affordable …

Addressing Textbook Affordability With Institutional Licensed E-Textbooks, Travis S. Clamon, Ashley Sergiadis, Jennifer Young

ETSU Faculty Works

The purpose of this paper is to provide an overview of a textbook affordability project implemented during 2020-2021 at East Tennessee State University (four-year public doctoral institution with over 14,500 students). The project involved an acquisitions librarian, electronic resources librarian, and digital scholarship librarian who worked together to identify and acquire institutionally licensed textbooks utilizing campus bookstore data. The library created customized textbook permalinks for instructors to insert into their course Learning Management System (LMS) for tracking and support purposes. In addition, the library provided a searchable list of course textbooks on their website using the Springshare E-Reserves module. Near …

Bridging The Students' Digital Divide, David Atkins, Jonathan Wilson

ETSU Faculty Works

Classes moving online in mid-March 2020 demonstrated students' unmet needs for fast, reliable internet service and laptops. Information Technology Services, Sherrod Library, and Student Life and Enrollment teamed up to lend some laptops & hotspots.

Bridging The Digital Divide (During Covid-19), Jonathan Wilson, Jeri Paddock

ETSU Faculty Works

When all classes moved online in mid-March 2020, students' unmet needs for fast, reliable Internet service and adequate devices for participating in online classes quickly surfaced. Information Technology Services (ITS), Sherrod Library, and Student Life and Enrollment teamed up to lend the small supply of available laptops to students.

Supporting Open Educational Resources In Digital Commons, Ashley Sergiadis

ETSU Faculty Works

At East Tennessee State University, an awards program incentivizes instructors to adapt or create Open Educational Resources (OERs) and publish them in Digital Commons@ETSU. Come to this presentation to hear lessons learned from the Digital Scholarship Librarian who supported the instructors during the creation and publication process. The presentation will cover the following topics: copyright, accessibility, promotion, timelines, and assessments.

Silver Linings: Finding The Hidden Value In A Sudden Shift To Online Service Models, Lydia Copeland Gwyn, Sara Maeve Whisnant, Wendy C. Doucette

ETSU Faculty Works

In March 2020, the Sherrod Library at East Tennessee State University found itself in the same position as most academic libraries across the country: making a rapid shift from a face-to-face model of service to an online model. All classes moved online and all employees worked remotely. Join Sherrod instruction librarians as we discuss how we maneuvered through this shift and came out the other end with a more robust model of service and a new perspective. Participants will come away with tips for establishing an online service model from the ground up as well as tools for assessment and …

Introduction To Open Educational Resources, Ashley Sergiadis, Philip Smith

ETSU Faculty Works

Come to this presentation to learn how you can innovate your classes while saving your students money with Open Educational Resources.

Opening Ways: Collaborating Through Common To Open Education, Ashley Sergiadis, Philip Smith

ETSU Faculty Works

The "Open" in Open Education is not only about free and reusable course materials. It is also about open communication and collaboration among faculty, staff, students and administrators regarding course material selection and cost. In this presentation, we will present our experience with an OER program at a mid-sized regional university in the Southeast as a means to facilitate discussion and sharing ways we can open education for all. Over two years ago, East Tennessee State University’s Student Library Advisory Council decided that they wanted to use their student library fee to fund initiatives supporting Open Educational Resources. Since that …

Using Websites To Study Library Resources, Services, And Organizations, Ashley D.R. Sergiadis

ETSU Faculty Works

Libraries rely on websites to inform patrons of their resources, services, and organizations. Consequently, these websites are a rich source of research data to discover library trends, whether it is determining which databases are most commonly offered or which departments have the most employees. Content from library websites not only allow researchers to explore these types of questions, but they also indicate how libraries communicate information to patrons.

Come to this session to learn when and how to conduct a content analysis of library websites. It will begin with an overview of the types of research questions that can be …

Actions Speak Louder Than Resumes: How Performance-Based Interviews Facilitate Hiring The Best Library Candidates, Rebecca Tolley, Wendy Doucette

ETSU Faculty Works

This case study describes an academic library search committee's decision-making, practice, and assessment of using performance-based interviews as part of a national search for lecturer-level positions with a primary focus of reference and research services and minimal expectations of teaching information literacy in the classroom. The search committee determined performance-based interviews were successful in establishing candidates’ depth of skill in simulated reference transactions. The authors recommend incorporating an element of unscripted job simulation to employment interviews in libraries of all types.

Engaging Students In Information Literacy: Lessons From Our Library Ambassador Program, Lydia C. Gwyn, Jonathan Wilson

ETSU Faculty Works

The Library Ambassador Program hires approximately 25 undergraduate students each fall and provides them with two semesters of information literacy and research skills instruction before deploying them across campus to help students with their research. As part of their training, instructors use various game-playing and active learning strategies in the classroom including: a card game designed to teach players about databases and how they function, group problem-solving exercises, a card game intended to teach players how to evaluate sources of information, and a roleplaying activity meant to prepare ambassadors for experiences in helping students. In this session, participants will learn …

Review Of Christmas Food And Feasting: A History, Rebecca Tolley

ETSU Faculty Works

Review of Christmas Food and Feasting : A HistoryRowman & Littlefield. 2019. 229p, 9781442276970, $38.00

Evaluating Zotero, Sherpa/Romeo, And Unpaywall In An Institutional Repository Workflow, Ashley D.R. Sergiadis

ETSU Faculty Works

East Tennessee State University developed a workflow to add journal publications to their institutional repository and faculty profiles using three tools: Zotero for entering metadata, SHERPA/RoMEO for checking copyright permissions, and Unpaywall for locating full-text documents. This study evaluates availability and accuracy of the information and documents provided by Zotero, SHERPA/RoMEO, and Unpaywall for journal publications in four disciplines. The tools were less successful with works authored by arts and humanities and education faculty in comparison to works authored by medicine and health sciences and social and behavioral sciences faculty. The findings suggest that publisher practices contributed to the disciplinary …

Games And Roleplaying In The Classroom, Lydia C. Gwyn, Jonathon Wilson

ETSU Faculty Works

The Library Ambassador Program hires approximately 20 undergraduate students each fall and provides them with two semesters of information literacy and research skills instruction before deploying them across campus to help students with their research. As part of their training, instructors use various game-play strategies in the classroom including: a card game designed to teach players about databases and how they function, a card game intended to teach players how to evaluate sources of information, and a roleplaying activity meant to prepare ambassadors for experiences in helping students. Many emotions are involved in the action of gameplay such as competitiveness, …

Developing A Peer-Mentoring Program To Expand Information Literacy Across Campus, Lydia C. Gwyn, Jonathan Wilson

ETSU Faculty Works

In an effort to expand information literacy throughout our institution and to reach students who may not make it to the library for research help, our library faculty have developed a peermentoring program. The Library Ambassador Program entails hiring undergraduate students, providing them with two semesters of information literacy instruction and deploying them across campus to help students with their research.

Building A Better Book Widget: Using Alma Analytics To Automate New Book Discovery, Travis Clamon

ETSU Faculty Works

Are we doing enough to market newly acquired book titles? Libraries purchase and subscribe to many new book titles each year, both print and electronic. However, we rely on the expectation that users will periodically search our systems to discover newly acquired titles. Static lists and displays have been traditional marketing methods for libraries, but require tedious time and effort to maintain. Without a practical solution for an academic library, East Tennessee State University developed an automated process to generate book widgets utilizing data from Alma Analytics. These widgets are now deployed in our subject guides, website, and on our …

Marketing Book Collections: Creating Digital Displays Using Alma Analytics, Travis Clamon

ETSU Faculty Works

Libraries purchase and subscribe to many new book titles each year. Instead of waiting for patrons to find these new titles in Primo, East Tennessee State University decided to develop automated book sliders using data from Alma Analytics. These sliders are now deployed in our subject guides, website, and on our digital displays. This presentation will give participants a high-level overview of our workflow and the tools we used. I'll first go over Alma Analytics, defining collection scopes and required fields. Next, I'll cover our process of retrieving the data via API and formatting the data into a JSON array. …