Social and Behavioral Sciences Commons^™

A Qualitative Approach In Measuring Inclusion, Heston-John D. Lubiano

Theses and Dissertations

Diversity and inclusion (D&I) programs in the United States Air Force (USAF) continue to face challenges to leveraging practices that can improve unit performance. Despite the known benefits of diversity and inclusion, the USAF as an enterprise has not consistently offered a clear and unbiased assessment of organizational inclusiveness. The purpose of this research was to develop a model to measure the inclusiveness of an organization and leverage its results to help identify areas of weakness and improve performance. The research questions were addressed by reviewing the existing literature and conducting a three-round Delphi study. In total, twenty-five field experts …