Social and Behavioral Sciences Commons^™

Using Peers To Shed Light On Service Hours For Librarians, Hector Escobar, Heidi Gauder

Hector Escobar

Purpose: Public service hours for many academic librarians have changed within the last decade. As reference statistics have declined, so have job descriptions changed. We often hear terms like outreach, liaison work, embedded librarianship, consulting hours, scheduled appointments. etc., for what used to be normal desk hours. With a changing service model, comes accountability. How do institutions account for these new forms of work and duties that have replaced traditional service desk hours? How does this feed into performance or merit review?

The purpose of this short paper is to shed light on the roles of librarians at medium-sized universities, …

Using Peers To Shed Light On Service Hours For Librarians, Hector Escobar, Heidi Gauder

Heidi Gauder

Purpose: Public service hours for many academic librarians have changed within the last decade. As reference statistics have declined, so have job descriptions changed. We often hear terms like outreach, liaison work, embedded librarianship, consulting hours, scheduled appointments. etc., for what used to be normal desk hours. With a changing service model, comes accountability. How do institutions account for these new forms of work and duties that have replaced traditional service desk hours? How does this feed into performance or merit review?

The purpose of this short paper is to shed light on the roles of librarians at medium-sized universities, …

Let’S Chat: Assessing Virtual Reference Service For Optimal User Experience, Heidi Gauder, Margaret Barkley

Heidi Gauder

Both librarians and student employees staff our virtual reference service, so ensuring consistent and quality chat transactions is important. Sample transcripts from fall 2014 were evaluated, and a fall 2015 follow-up analysis reviewed service improvement efforts. This poster will highlight how a simple scale can be used to assess virtual reference service.

Assessing Success, One Student At A Time, Lauren Newton, Stephanie Weiss, Maria Atilano, Cat Silvers

Maria Atilano

The University of North Florida’s Thomas G. Carpenter Library offers a research consultation service that allows users to schedule one-on-one meetings with a research librarian to discuss their projects. These sessions may consist of a general orientation to library facilities and resources, or may focus on specific research needs. The service has experienced amazing growth since its inception in 2009. The research librarians decided to assess the consultations in large part to decipher why it has grown so significantly, and to ensure that the service remains high quality in the face of growth.

Assessing Success, One Student At A Time, Lauren Newton, Stephanie Weiss, Maria Atilano, Cat Silvers

Stephanie M Lee Weiss

The University of North Florida’s Thomas G. Carpenter Library offers a research consultation service that allows users to schedule one-on-one meetings with a research librarian to discuss their projects. These sessions may consist of a general orientation to library facilities and resources, or may focus on specific research needs. The service has experienced amazing growth since its inception in 2009. The research librarians decided to assess the consultations in large part to decipher why it has grown so significantly, and to ensure that the service remains high quality in the face of growth.

Assessing Success, One Student At A Time, Lauren Newton, Stephanie Weiss, Maria Atilano, Cat Silvers

Lauren Newton

The University of North Florida’s Thomas G. Carpenter Library offers a research consultation service that allows users to schedule one-on-one meetings with a research librarian to discuss their projects. These sessions may consist of a general orientation to library facilities and resources, or may focus on specific research needs. The service has experienced amazing growth since its inception in 2009. The research librarians decided to assess the consultations in large part to decipher why it has grown so significantly, and to ensure that the service remains high quality in the face of growth.

Advancing Campus Priorities 11022016 Final.Pdf, Bruce Keisling, Robert E. Fox Jr.

Bruce L. Keisling

Preparing Public Service Professionals For A Diverse And Changing Workforce And Citizenry: Evaluating The Progress Of Naspaa Programs In Competency Assessment, Nadia Rubaii, Crystal Calarusse

Nadia Rubaii

This paper examines the self-reported progress of public service degree programs in NASPAA for defining, measuring, and assessing student learning outcomes as they relate to the “ability to communicate and interact productively with a diverse and changing workforce.” The analysis is placed in the context of the need for cultural competencies among public administration professionals and the evolution of this accreditation standard. Using data drawn from accreditation records, we first present an exploratory qualitative analysis of how programs are defining this competency over time and how progress on this competency relates to progress on competency assessment generally and to other …

Bioregional Assessment Project: Sydney Metropolitan, Southern Rivers And Hawkesbury-Nepean Catchments: Data Collation Phase To Study The Impact Of Mining Activity And Coal Seam Gas On Environmental Assets, John Bradd, Tim Cohen, Sam Marx, Sol Buckman, Emma Burkhardt, A Clarke, Nicole Cook, Stephen Cullen, James Daley, Alexi Gavin, Ren Hu, Emma Kiekebosch-Fitt, Matt Lemcke, Andrew Lowe, Thomas Mcmahon, Luke Mcneilage, Kaitlyn O'Mara, Garth Nagle, Sam Robson, Carolyn Silveri, Joe Stammers

John Copeland Nagle

This study was commissioned by the Hawkesbury-Nepean (HNCMA), Sydney Metropolitan (SMCMA) and Southern Rivers (SRCMA) Catchment Management Authorities and undertaken by the University of Wollongong to collate existing data and to provide a preliminary assessment of the potential impacts of coal seam gas (CSG) and coal mining activities on environmental assets within the three CMA regions, where environmental assets were defined under three broad themes; water, land and biodiversity. This study formed part of the Australian Federal Government’s Department of Sustainability, Environment, Water, Population and Communities (SEWPaC) Bioregional Assessment initiative within regions potentially affected by CSG and coal mining activities. …

Measuring Altruistic Impact: A Model For Understanding The Social Justice Of Open Access, Margaret Heller, Franny Gaede

Margaret Heller

INTRODUCTION Traditional assessment of ways in which open access initiatives and institutional repositories have provided a return on investment normally use pragmatic measures such as download counts and citation benefits. This pragmatic approach misses out on the powerful altruistic impact of improving access to international and/or marginalized communities. Using a frame of social justice, this article considers the importance of developing altruistic measures of repositories, particularly for institutions with missions specifically related to social justice and related themes. METHODS Using web analytics data for search keywords from eight institutions and geographic usage data from nine institutions, the authors were able …

The Promises And Realities Of Evidence-Based Practices: Perceptions From Assessment Personnel, Jessica A. Rueter, Cynthia G. Simpson

Jessica Rueter

Assessment personnel are those individuals who work in the capacity of evaluation of students with disabilities, including, but not limited to, educational diagnosticians, educational examiners, psychometrists, and instructional specialists. These professionals are responsible for identifying strengths and weaknesses and for providing teachers with evidence-based recommendations that can be implemented in the classroom to improve performance of students with learning deficits. This qualitative study examines 19 educational diagnosticians’ perceptions related to the barriers and supports that impacted their ability to provide evidence-based recommendations for students who are learning disabled. Three categories of barriers to issuing successful evidence-based recommendations emerged as a …

The Role Of Faculty Autonomy In A Course-Integrated Information Literacy Program, Anne Jumonville

Anne Jumonville Graf

Purpose – The purpose of this paper is to explore the significance of faculty autonomy in sustaining a successful information literacy program.

Design/methodology/approach – Faculty members were given the opportunity to create courses that integrated and assessed information literacy as part of a course grant program associated with an institutional assessment mandate. This case study analyzes course grant proposals, course assessment methods and results. It also presents results of a follow-up survey of faculty participants to see if they continued to integrate information literacy in other courses. Results are situated in the context of self-determination theory to better understand the …

Reflective Assessment: Opportunities And Challenges, Anne Jumonville Graf, Benjamin R. Harris

Anne Jumonville Graf

Purpose: Librarians engage in assessment for several purposes, such as to improve teaching and learning, or to report institutional value. In turn, these assessments shape our perspectives and priorities. How can we participate critically in the assessment of information literacy instruction and library programming while broadening our view and making room for questions about what we do? This paper explores self-reflection as a method for building on existing assessment practices with a critical consciousness.

Design/Methodology/Approach: In tracing the trajectory of assessment and reflective practice in library literature, the authors conducted a selective literature review and analyzed the potential …

What Does Your Repository Do? Measuring And Calculating Impact, Margaret Heller

Margaret Heller

A multifaceted approach at understanding the impact of institutional repositories using both quantitative and qualitative processes, particularly with regards to alignment with institutional mission.

What Does Your Repository Do?: Understanding And Calculating Impact, Margaret Heller

Margaret Heller

Librarians working in scholarly communications need to understand how to calculate and explain how including work in a repository affects its impact. This presentation describes the current state of research and practice into metrics for repositories including traditional metrics and newer alternative metrics, and some preliminary results of a research study assessing the usage and impact of a Digital Commons repository.