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Social and Behavioral Sciences Commons™
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Articles 1 - 7 of 7
Full-Text Articles in Social and Behavioral Sciences
An Investigation Of Integrating Change Through Participatory Processes In Police Service Business Planning, Tobi Hermann
An Investigation Of Integrating Change Through Participatory Processes In Police Service Business Planning, Tobi Hermann
MPA Major Research Papers
This paper examines the extent to which Ontario police business planning processes include effective citizen engagement and participation. A content analysis of public consultation data in the London Police Services was conducted and compared to municipal police department documentation in Windsor, Waterloo, and Sudbury. The findings reveal that police services in Ontario have embraced participatory mechanisms to engage the citizenry in an effort to renew democratic principles, increase perceptions of accountability, and legitimize the decisions made in the policy process.
The Role Of Religious Congregations In Providing Programs And Social Services In The Local Community: A Case Study Of London, Ontario, William Jaques
The Role Of Religious Congregations In Providing Programs And Social Services In The Local Community: A Case Study Of London, Ontario, William Jaques
MPA Major Research Papers
This paper examines the extent to which religious congregations contribute to the provision of programs and social services within their respective communities based on a survey of 30 religious congregations in London, Ontario. The findings reveal that religious congregations are working diligently to provide programs and services to residents in their communities and the programs and services that they offer contribute to the overall health and well-being of these areas
Potential Alternative Revenue Sources For Municipal Infrastructure Maintenance – A Case Study: County Of Peterborough Transportation Infrastructure, Chris Bradley
MPA Major Research Papers
This paper examines whether the funding system for local infrastructure is adequate to ensure a sustainable, well-maintained transportation network and if there is a single, more effective means of funding local infrastructure maintenance based on a case study of the County of Peterborough. The findings reveal that the current funding system for local infrastructure maintenance is inadequate to ensure a sustainable, well-maintained transportation network and alternative revenue sources include the federal GST, the provincial PST, the gas tax, income tax, subsidies and transfers, infrastructure maintenance funding programs, and user fees.
Community Accountability In Ontario’S Healthcare Sector: A Case Study Of Six Hospitals, Catherine Cuylle
Community Accountability In Ontario’S Healthcare Sector: A Case Study Of Six Hospitals, Catherine Cuylle
MPA Major Research Papers
This paper examines how community accountability is exercised by the governing boards of hospitals based on case studies of six hospitals in Ontario – London Health Sciences Centre (LHSC), Hamilton Health Sciences Corporation (HHS), The Ottawa Hospital (TOH), University Health Network (UHN), Sunnybrook and Women’s College Health Sciences Centre (S&W), and Toronto East General Hospital (TEGH). The findings reveal that hospital boards face a number of issues and tensions that stem from directing their accountability efforts towards the organization, the government, and the community in which they serve.
Intergovernmental Relations: An Analysis To Test The Effectiveness Of The Position Of An Intergovernmental Relations Officer At The Local Level, Michael Di Lullo
Intergovernmental Relations: An Analysis To Test The Effectiveness Of The Position Of An Intergovernmental Relations Officer At The Local Level, Michael Di Lullo
MPA Major Research Papers
This paper examines whether an intergovernmental relations officer is an effective position for local government based on surveys administered to chief administrators in 33 mid-sized Ontario municipalities. The findings reveal that having the position in local government is advantageous and effective for a municipality because it can generate greater opportunities with regards to revenue sourcing from the provincial and federal government.
Business Process Re-Engineering (Bpr): A Tool For Improved Customer Service In Municipalities, Lee Doyle
Business Process Re-Engineering (Bpr): A Tool For Improved Customer Service In Municipalities, Lee Doyle
MPA Major Research Papers
This paper examines the appropriateness of business process re-engineering (BPR) in the improvement of customer service in local government. A content analysis of documents, a survey administered to municipal managers in 26 municipalities in Ontario, and a case study analysis of BPR implementation in four municipalities were conducted. The findings reveal that there is no clearly defined process or format for conducting BPR in Ontario municipalities.
The Establishment Performance Measures And Indicators For Social Housing In Ontario – The Background And The Process: What Are The Challenges?, Kathyrn Zarfas
The Establishment Performance Measures And Indicators For Social Housing In Ontario – The Background And The Process: What Are The Challenges?, Kathyrn Zarfas
MPA Major Research Papers
This paper examines the barriers that stakeholders must address with respect to effective public sector performance measurement within the context of social housing in Ontario based on a case study of the Service Managers Expert Panel. The findings reveal that the challenges associated with establishing an effective performance management program include program history, peer support, and having the necessary knowledge and desire to make the program work.