Social and Behavioral Sciences Commons^™

Who’S Got My Back? Comparing Consumers’ Reactions Topeer‐Provided And Firm‐Provided Customer Support, Lan Jiang, Matthew O'Hern, Sara Hanson

Marketing Faculty Publications

This study demonstrates that when an individual encounters a product‐related problem, fellow consumers (i.e., one’s peers) have a unique advantage in providing social support to the affected consumer. Specifically, we find that social support can be a dominant driver of consumer satisfaction when the risk of customer defection is at its highest (i.e., following an unsuccessful attempt to solve the consumer’s problem). Using real‐world data from an online support community, a pilot study finds that if the problem that a consumer faces goes unsolved, satisfaction is greater when consumers receive peer‐provided versus firm‐provided support. Study 1 replicates this finding in …

[Introduction To] Rap On Trial: Race, Lyrics, And Guilt In America, Erik Nielson, Andrea L. Dennis, Killer Mike

Bookshelf

A groundbreaking exposé about the alarming use of rap lyrics as criminal evidence to convict and incarcerate young men of color

“If you believe that I’m a cop killer, you believe David Bowie is an astronaut.” —Rapper Ice-T, on the persona he adopted in the song “Cop Killer”

Should Johnny Cash have been charged with murder after he sang, “I shot a man in Reno just to watch him die”? Few would seriously subscribe to this notion of justice. Yet in 2001, a rapper named Mac whose music had gained national recognition was convicted of manslaughter after the prosecutor quoted …

Book Review: No Greater Love: How My Family Survived The Genocide In Rwanda, Rhoda E. Howard-Hassmann

Heroism Science

Tharcisse Seminega is an ethnic Tutsi who survived the 1994 Rwandan genocide, along with his wife and all five of his children. His book, No Greater Love: How My Family Survived the Genocide in Rwanda, is his memoir of growing up in Rwanda and surviving the genocide. The book also contains shorter memoirs by his wife and some of his children, some short pieces by some of his rescuers, a selection of documentary evidence, and a timeline of the genocide. The heroes who helped the Seminega family were conditioned to rescue others before the genocide occurred. As the rescuers’ …

Generalized Self-Efficacy Of Youth In The New Territories: A Community Survey Conducted By A Hong Kong Ngo, Robert W. Spires, Eric Howington, Jay Rojewski

School of Professional and Continuing Studies Faculty Publications

Youth are both key participants in debate and a central theme in the discourse on social issues in Hong Kong. Youth are often problematized in the contemporary media and political discussion as lacking in the work ethic, confidence and social skills necessary to be successful. Hong Kong youth are framed as pathologically shy, anti-social, lazy and entitled and these characteristics are used to present an image of Hong Kong youth as having individual characteristics that lead to their challenges in the job market and their characteristics as political rogues. This study approaches the characterization of Hong Kong youth with an …

Thinking About Digital Archives: One Tool At A Time, Jeannine Keefer, Greta Bahnemann

Art and Art History Faculty Publications

This lesson plan introduces digital archives to an audience of students, faculty, and cultural heritage professionals through a locally-adaptable lesson kit that includes glossaries, links to sources, individual lessons, and a sample archive.

Heroic Consciousness, Scott T. Allison

Heroism Science

This article describes heroic consciousness – how heroes perceive, experience, and think about the world. I describe the transformation of consciousness from its pre-heroic state to its heroic state. Pre-heroic consciousness is characterized by nescient and maladaptive thinking, dualism, separation, mono-rationality, and a naïve sense of empowerment. Heroic consciousness is exemplified by nondualism, unity, transrationality, and the wisdom of tempered empowerment. Heroic consciousness is achieved via three routes: (1) traversing the hero’s journey, (2) effective use of specific spiritual practices, and/or (3) participation in hero training programs. I discuss the implications of heroic consciousness for individual and global well-being.

Reviewing The Heroic Experience: A Humanistic And Existential Counselling Perspective, Peter Bray, Peter James

Heroism Science

Taking a humanistic and existential counselling stance, this brief review of heroism and the heroic experience begins by discussing the utility and structure of Joseph Campbell’s (1949) monomythic narrative of the hero’s journey, whilst considering the Jungian conceptualisation of the archetype and the collective unconscious. With their shared assumptions about transformation and growth, modern psychology and the therapeutic practice of counselling and psychotherapy are reviewed in terms of their utilisation of the hero-journey as a developmental metaphor for clients, particularly in trauma recovery. It is also suggested that, as a metaphor for transformation, Campbell’s hero-narrative may also have the potential …

For Whose Greater Good? The Case Of Hero-Making: Girch And Darius, Gražina Kristina Sviderskyte

Heroism Science

This article reviews an investigation into the case of Stanley Girch (aka Girėnas) and Stephen William Darius as (multi)transfigured and transforming heroes and seeks to examine a two-fold assumption that has emerged in heroism science, namely that people create heroes mostly for the better and that learning from the past can help assess which heroes are needed. We argue that it may be beneficial to shift the focus of the analysis and follow the reverse course of a hero’s journey, tracing the impact, evolution and origin of the heroic status ascribed to the historical figures, whether individual or collective. Presuming …

On The Downside Of Heroism: Grey Zone Limitations On The Value Of Social And Physical Risk Heroism, James K. Beggan

Heroism Science

Implicit lay views of heroes are overwhelmingly positive and do not focus on the potential problems that may result from heroic behavior. Similarly, a rarely challenged assumption of heroism research is that heroic behavior represents a social good that should be rewarded, encouraged, and even taught. Yet it is not difficult to demonstrate empirically that heroic behavior, regardless of how well intended, can backfire and hurt, rather than help, the would-be helper, the target of helping, and third parties in the background. By extension, training programs that promote heroism can be of questionable value to the extent that they encourage …

The State Of The Art (And Science) Of Heroism: Growth, Paradigms, And Future Directions In An Emerging Field, Scott T. Allison, Elaine L. Kinsella

Heroism Science

Although less than a decade old, the nascent field of heroism science has enjoyed considerable growth in the form of publication output, a regular conference series, and a flagship journal. We briefly discuss the tradeoffs of heroism science’s paradigmatic multiplicity. Moreover, we offer several observations about the future direction of heroism science, with emphasis on bridging gaps with allied field, embracing cultural diversity, taking a more critical stance, building academic rigor, and developing better measures of heroism. We conclude with a call for the formation of an international professional organization and for the stronger academic legitimation of heroism science.

Embracing Relapse: For College Students, Consider It A Gift, Charlynn Small

University Staff Publications

The transition from high school to college can be an awesome experience. In addition to establishing independence from parents, students need to learn how to negotiate the norms of new social groups, set healthy boundaries, and make decisions about finances, academics and career planning. Other more personal decisions include whether to engage in sex or substance use. Faced with these kinds of decisions, many of which have serious consequences, students can easily become overwhelmed.

Taller Del Grupo Geográfico Transfronterizo De La Amazonía Sud-Occidental (Gtaso) Para Mitigar Desafios Ambientales En La Amazonía Peruana Y Brasileña, Claire Powell, David S. Salisbury, Balbín Ordaya, Bertha O., Pedro Tipula Tipula

Geography and the Environment Faculty Publications

Contexto:

El territorio fronterizo compartido por las regiones Ucayali (Perú), Madre de Dios (Perú) y Acre (Brasil) es un espacio geográfico de alta sensibilidad física, social, económica y ambiental dada sus características de localización geográfica: clima tropical, escasa accesibilidad, abundantes recursos naturales, alta diversidad biocultural y aislamiento en relación a los respectivos gobiernos centrales. Este territorio fronterizo incluye zonas, tales como la frontera Acre-Ucayali y Acre-Madre de Dios, ocupadas mayoritariamente por diversas poblaciones indígenas. Estas regiones han visto en los últimos años un incremento en actividades de extracción de recursos y proyectos de infraestructura. Dichas actividades incluyen explotación de madera, …

Randomized Trial Of A Single-Session Growth Mind-Set Intervention For Rural Adolescents’ Internalizing And Externalizing Problems, Jessica L. Schleider, Jeni L. Burnette, Laura Widman, Crystal L. Hoyt, Mitchell J. Prinstein

Jepson School of Leadership Studies articles, book chapters and other publications

Objective. Adolescents living in rural regions of the United States face substantial barriers to accessing mental health services, creating needs for more accessible, non-stigmatizing, briefer interventions. Research suggests that single-session “growth mindset” interventions (GM-SSIs)—which teach the belief that personal traits are malleable through effort—may reduce internalizing and externalizing problems in adolescents. However, GM-SSIs have not been evaluated among rural youth, and their effects on internalizing and externalizing problems have not been assessed within a single trial, rendering their relative benefits for different problem types unclear. We examined whether a computerized GM-SSI could reduce depressive symptoms, social anxiety symptoms, and …

Book Review: Unlikely Heroes: The Place Of Holocaust Rescuers In Research And Teaching, Stephanie Fagin-Jones

Heroism Science

Representing the first in a new series, Contemporary Holocaust Studies, from the University of Nebraska Press, this valuable book is the result of a collection of papers presented at the Sommerhauser Symposium on Holocaust Education in April 2017 at the University of Nebraska-Lincoln. This biennial symposia, generously supported by third-generation survivor siblings Peter Sommerhauser and Eileen Sommerhauser-Putter, along with The University of Nebraska, focuses on the integration of research and teaching of Holocaust scholarship. The editors thus seek to address an urgent need to bring past and present academic knowledge on the subject of Holocaust rescue into the classroom …

Posthuman Heroes, Joanna Pascoe

Heroism Science

This article explores whether narrative texts may help learners grapple with what it means to be human or indeed posthuman in a Volatile, Uncertain, Complex, Ambiguous (VUCA) world inclusive of biotechnology and developing artificial intelligence (AI). Narratives with a posthuman hero may provide access to a post-anthropocentric view described by Braidotti (2016) as life-force egalitarianism inclusive of all human, non-human, geo, cross-species, and transversal alliances. Definitions are broad – narrative includes novels, film, television series, visual art; hero is beyond gender, accessible and encompassing all with life force; posthumanism refers to popular culture and critical theory, with links to transhumanism. …

Cultural Differences In Perception Of Heroes: Greece, India, And The Usa, Smaragda P. Spyrou, Alexa M. Bertrand, Scott T. Allison

Arts & Sciences Student Symposium

Abstract:

Hypothesis: The cultural background of an individual will have a significant effect on their perception of heroes. The purpose of this study was to investigate how one’s cultural background may affect one’s perception of heroes. The results of Study 1 revealed significant cultural differences in ratings of heroic traits. Study 2 employed a trait-sorting and hero-sorting task to explore underlying categories of traits and heroes across cultures. The results again revealed substantial cultural differences, suggesting that heroes, heroic traits, and heroism in general are all constructions of one’s culture and nationality.

“It’S Part Of My Responsibility To Help”: Developing A Measure Of Motivations For Extrinsic Emotion Regulation, Sara A. Cloonan, Kristjen B. Lundberg

Arts & Sciences Student Symposium

Introduction

A growing field of research has emerged to examine the processes by which people manage their own emotions as well as the emotions of others during social interactions, a set of phenomena broadly known as interpersonal emotion regulation (IER). Within this broad category, extrinsic emotion regulation (EER) refers specifically to the processes by which an individual targets and attempts to regulate the emotions of others (Zaki & Williams, 2013). Recent work by Netzer et al. (2015) has explored the emotion-related goals people have when engaging in EER, suggesting that both hedonic and instrumental goals may motivate these regulation attempts. …

Mindsets Of Health And Healthy Eating Intentions, Fanice M. Thomas, Jennifer L. Burnette, Crystal L. Hoyt

Jepson School of Leadership Studies articles, book chapters and other publications

Across two studies, we examined the relation between mindsets of health, expectancy-value and eating intentions. We also explored if relations are stronger for African Americans compared to White Americans. In Study 1, we conducted a correlational study (N= 158) to examine initial relations among constructs. In Study 2, we employed an experimental design (N = 205), and randomly assigned participants to either a growth mindset or a fixed mindset of health condition. In both studies, we measured participants’ mindsets of health, expectancy-value beliefs, healthy eating intentions, past eating habits and demographics.

In Study 1, stronger growth mindsets of health predicted …

Self-Realization And Validity Surplus In Proactive Heroism, Bryan Smyth

Heroism Science

This article provides a brief outline of an approach to understanding proactive (or social) heroism in embodied terms, taking this as essential to supporting the idea of ‘the banality of heroism’. I first present an analysis of heroic action in general that shows it as involving self-realization through nonselfsacrificial existential necessity, and then show how in cases of reactive heroic action this necessity is best understood in predispositional embodied terms, such that the agent may be said to quite literally incarnate certain generally accepted norms of the intersubjective ethical context. I then briefly sketch out how this same kind of …

Prosocialization: Lessons Learned From The Upbringing Of Holocaust Heroes, Stephanie Fagin-Jones

Heroism Science

Research on factors associated with heroic rescue during the Holocaust suggest that the parenting and upbringing of the rescuer was significant (Ganz, 1993; Oliner & Oliner, 1988). The research suggests that heroic altruism during the Holocaust was but a natural extension of the rescuers’ integrated moral identities reflecting deep-seated instincts, predispositions, and habitual patterns established in early upbringing according to moral parenting practices, that when acted upon conferred the deepest feelings of meaning, life satisfaction, and sustained well-being across the life-span. This paper explores the implications of these and other findings from the research on heroism during the Holocaust, specifically, …

Ethnography In Student-Owned Spaces: Using Whiteboards To Explore Learning Communities And Student Success, Anna Sandelli, Sojourna J. Cunningham

University Libraries Faculty and Staff Publications

“Student success” and the “user experience” are terms that have gained prominence in conversations around the ways in which academic libraries support and engage with their student populations. Ethnographic methods provide a unique opportunity to incorporate student voices into these conversations. This study reports on a longitudinal ethnographic study conducted at two academic libraries in the United States. Through a semi-structured participatory approach using whiteboards, the researchers garnered more than 2,000 responses. By coding that qualitative data, the researchers were able to examine student usage of library spaces, how students create informal learning communities within these spaces, and how students …

To The Humanities: What Does Communication Studies Give?, Mari Lee Mifsud

Rhetoric and Communication Studies Faculty Publications

This special issue of Review of Communication presents new offerings of the study of communication, forging present and future humanities. This Introduction engages the six essays in this special issue—which extend and intersect across categories of the humanistic study of communication: communication philosophy and ethics, rhetorical theory, history, pedagogy, criticism, and digital humanities—to explore their contributions in defense of the humanities. Taken together, these essays explore the study of communication as (1) a resource for inquiring and exchanging with concepts, practices, and embodiments of difference, the other, and the posthuman; (2) a means of examining the ontological, epistemological, technological, existential, …

The Digital Public Humanities: Giving New Arguments And New Ways To Argue, Jordana Cox, Lauren Tilton

Rhetoric and Communication Studies Faculty Publications

In response to the latest “crisis” in the humanities, advocates have marched, rallied, fundraised, and—especially—argued. This essay contends that communication scholars can support the growing “case for the humanities” by analyzing argumentative strategies, and more specifically, by offering ethical argumentative strategies that avoid replicating structures of domination. In particular, we look to Mari Lee Mifsud's theorization of rhetoric as gift, which follows Henry W. Johnstone in conceptualizing argument as something other than winning over an adversary. We place Mifsud's theorization of the gift in conversation with the methods of the digital public humanities (DPH), which acknowledge and offer abundant resources …

Hydropower As A Feasible Option Of The University Of Richmond, Gershom Ejoni

Environmental Studies Senior Seminar Projects

As the University of Richmond moves forward in achieving its sustainability goals, it made a decision to invest into a solar array in Spotsylvania, VA in order to offset their energy consumption with renewable energy. However, this solar array has been controversial for many of the residents in Spotsylvania. My senior seminar class has tasked itself with investigating all aspects of the University’s decision to partner with sPower. This paper will analyze the potential alternative energy sources that the University can possible consider, in particular, hydropower; thereby, determining if hydropower is a potential viable option the University of Richmond can …

The Most Environmentally Beneficial Option: An Analysis On Spower’S Solar Project In Relation To The Endangered Species Act, Victoria Williams

Environmental Studies Senior Seminar Projects

Today, the current impacts of high greenhouse gas emissions due to energy production have been widely discussed in scholarly literature. In 2018, the University of Richmond (UR) announced a goal to match 100% of the campus' electricity demand with solar energy to decrease its carbon footprint. UR partnered with sPower to construct a 500-megawatt solar array in which UR will receive the 20-megawatts worth of energy from the site in Spotsylvania, Virginia. sPower’s solar project engendered various environmental concerns surrounding Fawn Lake and the endangered species found in the proximity of the project. Acknowledging the environmental concerns, the objective of …

Spotsylvania Solar Farm: Watershed Environmental Analysis: Material And Chemical Impacts, Colby Prokop

Environmental Studies Senior Seminar Projects

The purpose of this compiled review is to answer the research question: What are the implications of the materials being used in the Spotsylvania sPower solar farm and the impacts of any contributing chemicals? I will approach this question using a theoretical framework to investigate the public participation (PP) process (Munch-Petersen, 2017) in the preliminary environmental analysis research done by sPower (in accordance with their special use permit [SUP]). This will be a context-specific framework, in which I will navigate the discrepancies between the environmental SUP information and citizen concerns about the chemicals and materials used in the sPower solar …

Erosion And Storm Water Runoff: Spower Solar Farm Project: Watershed Environmental Analysis, Stanford Lee

Geography and the Environment Capstone Projects

The University of Richmond has announced their partnership with sPower’s Spotsylvania Solar Energy Center that is to be developed in the next two years to contribute to their 2050 carbon neutrality goals. The university is supposed to have 20 MWs of the 500 MW solar development, which should produce enough energy to account for 100% of the electricity usage on campus. This will make the University of Richmond the first institution of higher education in the southeast to match 100% of its electricity needs with solar energy and will decrease the university’s greenhouse gas emissions by 60% (University of Richmond …

Incorporating Community Solar At The University Of Richmond To Reach Sustainability Goals, Maribel Sabino

Geography and the Environment Capstone Projects

An analysis of the scale pertaining to sustainability efforts by the University of Richmond concerning the solar farm in Spotsylvania and alternative solar options is imperative to understanding and encouraging sustainability at the University of Richmond. Solar energy as a renewable energy has high potential to help institutions of higher education reach sustainability goals. Considering solar power at various scales will help understand if solar is a viable option to reach these goals. This project examines community solar under a lens of sustainability as a potential contender to meeting the sustainability and carbon neutrality goals of the University of Richmond. …

Understanding The Stake Of The Government And Government Officials In The Spotsylvania Solar Farm Project, Haley Neuenfeldt

Geography and the Environment Capstone Projects

The Spotsylvania Solar Farm Project is a proposal to build a 500 megawatt solar farm in Livingston in Spotsylvania County, Virginia. The project is managed by Spower with various investors such as Dominion, the University of Richmond, Microsoft, Apple, Etsy, Swiss-Re, and Akamai. However, there are many stakeholders outside of the main investment groups. These stakeholders include the citizens in Spotsylvania where the solar farm will be located, climate activists advocating for increased renewable energy usage, and local, state, and federal government representatives. Across the scale of government representatives, there have been initiatives to increase, decrease, and regulate solar power …

The Financial Climate And Economic Mechanisms That Facilitated The Usa And Ur’S Shift Towards Solar Power, Monica Stack

Geography and the Environment Capstone Projects

The University of Richmond (UR) has been committed to sustainability and environmental innovation for many years. However, in the pursuit of carbon neutrality they have had had to weigh economic interests with their commitment to environmentalism. Due to a shifting national energy climate and the emergence of financial mechanisms by which an entity can participate in the renewable energy market, UR was recently able to invest in a 20MW portion of a nearby solar array to offset emissions from 100% of their purchased electricity. This report details the financial forces which have made solar prominent and affordable. It then explains …