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Social and Behavioral Sciences Commons™
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Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
Is There Still A Pr Problem Online? Exploring The Effects Of Different Sources And Crisis Response Strategies In Online Crisis Communication Via Social Media, Young Kim, Hyojung Park
Is There Still A Pr Problem Online? Exploring The Effects Of Different Sources And Crisis Response Strategies In Online Crisis Communication Via Social Media, Young Kim, Hyojung Park
College of Communication Faculty Research and Publications
This study examined the effects of source and crisis response strategy on crisis communication outcomes in the context of social media. A 3 (source: organization, CEO, or customer) × 2 (strategy: accommodative or defensive) × 2 (crisis type: airline crash or bank hacking) mixed experimental study was conducted with 391 participants. The organizational sources were more likely to be perceived as more credible than the non-organizational sources. In particular, the CEO appeared to be the most trustworthy and credible source in delivering crisis messages. The path analysis indicated that perceived source credibility mediated the effect of source on reputation and …
Lesbians And Tech: Analyzing Digital Media Technologies And Lesbian Experience, Angelique Harris, Jessie Daniels
Lesbians And Tech: Analyzing Digital Media Technologies And Lesbian Experience, Angelique Harris, Jessie Daniels
Social and Cultural Sciences Faculty Research and Publications
The rise of the popular Internet has coincided with the increasing acceptance, even assimilation, of lesbians into mainstream society. The visible presence of lesbians in the tech industry and in digitally mediated spaces raises a set of questions about the relationship between queer identities and Internet technologies. This introduction to a special issue of Journal of Lesbian Studies explores some of these questions and provides an overview of the articles that follow.