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Knowledge Management Practices In It Industry: A Bibliometric Analysis, Bithal Agrawal
Knowledge Management Practices In It Industry: A Bibliometric Analysis, Bithal Agrawal
Library Philosophy and Practice (e-journal)
ABSTRACT:
This article describes knowledge management practices in IT industry especially focusing on the IT services and business process outsourcing, the two wings of IT industry. The authors conducted an extensive search for academic publications on IT services and business process outsourcing in context with IT industry, published since year 1998 in reliable repositories such as Google Scholar, Scopus and Research Gate. None of these papers used bibliometric analysis on the topic. This paper systematically maps, publications on IT services and business process outsourcing in IT industry published during 1998-2018. A five step process is followed, namely (i) defining appropriate …