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Using Focus Group Feedback: How The Uvu Fulton Library Incorporated Feedback To Make Improvements And Reach More Students, Annie Smith, Mary Stephens
Using Focus Group Feedback: How The Uvu Fulton Library Incorporated Feedback To Make Improvements And Reach More Students, Annie Smith, Mary Stephens
Annie Smith
In 2018 the UVU Fulton Library partnered with Institutional Research to run a Library Research Focus Group. They had 15 participants in two sessions. Students gave feedback on what was stressful about research, where they looked for help, and what barriers they experienced asking for help in the library. Using detailed qualitative data the Fulton Library addressed student concerns in instruction, wayfinding, and marketing reference services differently to tackle students’ needs.