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Full-Text Articles in Social and Behavioral Sciences
An Interpretivist Study Of Customer Self-Service Technology Usage And Experiences In The Tourism Sector., Petranka Kelly
An Interpretivist Study Of Customer Self-Service Technology Usage And Experiences In The Tourism Sector., Petranka Kelly
Doctoral
This study provides an interpretivist exploration of customer usage and experiences of self-service technologies (SSTs) in the tourism sector. Tourism customers are increasingly using a wide range of SSTs, for example, to make reservations online and use self-check-in and „bag and tag‟ facilities at airports. While SST research to date has provided insights into the factors affecting customer SST adoption decisions, the aim of this study is to explore customers‟ perspectives on their usage and experiences of SSTs in the tourism sector. This interpretivist study employs a two-stage qualitative methodology of short qualitative interviews with 133 participants at an international …
Taking A Step Back From The Individual Social Entrepreneur, Ziene Mottiar
Taking A Step Back From The Individual Social Entrepreneur, Ziene Mottiar
Conference papers
An investigation of how a national tourism policy resulted in the emergence of new social entrepreneurs in destinations across Ireland.
Students In Action: A Destination Based Learning Approach To Student Engagement, Ruth Craggs, Catherine Gorman, Kevin A. Griffin, Ziene Mottiar, Bernadette Quinn, Theresa Ryan
Students In Action: A Destination Based Learning Approach To Student Engagement, Ruth Craggs, Catherine Gorman, Kevin A. Griffin, Ziene Mottiar, Bernadette Quinn, Theresa Ryan
Books / Book chapters
No abstract provided.