Social and Behavioral Sciences Commons^™

Overcoming Tools Of Oppression: Plain Language And Human-Centered Design For Social Justice, Michela Sims

All Graduate Theses, Dissertations, and Other Capstone Projects

Technical communication audiences are increasingly international and intercultural. Some of these audiences may be vulnerable and suffering trauma following violations of their human rights and dignity. In such cases, technical documents can serve to reinforce the oppression experienced by these audiences. Technical communicators must adapt and create methods to communicate ethically and responsibly with these audiences through a social justice lens. This thesis utilizes adapted plain language guidelines from plainlanguage.gov combined with human-centered design (“HCD”) guiding principles to perform a qualitative document analysis of technical government forms. The findings of this analysis demonstrate a need for continued integration of plain …

Social Justice Scholarship Informing Visual Communication Practices, Alicia Campbell

All Graduate Theses, Dissertations, and Other Capstone Projects

My discussion hinges on the groundwork of social justice as integral to the field of technical and professional communication (TPC) with an understanding of the importance of visual communication; ultimately, I seek to understand the intersections of Social Justice and Visual Communication within the field of Technical Communication. Based on this research, I develop a heuristic that allows technical communicators to critically analyze their visual communication efforts, specifically infographics, for advocacy/social justice.

Environmental Data Visualizations: Opportunities For Technical Communication Research, Alissa Schmidt

Technical Communication Capstone Course

Environmental issues touch nearly every field. Technical communication researchers have advocated for multidisciplinary environmental communication research to effectively address the depth of environmental issues and speed at which environmental issues evolve. Visuals are often used in environmental communication to help clarify complex information. Using a multidisciplinary approach, the author utilizes secondary research to answer the question, ‘how do data visualizations support environmental communication?’ This research illustrates the value of using environmental data visualizations to add credibility and to facilitate interpretation within environmental communication. Alignment among disciplines, however, is limited in other attributes of environmental data visualizations such as representing temporal …

Beyond Audience Analysis: Conceptualizing Empathy For Technical Communication, Bernadette L. Cash

Technical Communication Capstone Course

The concept of empathy involves understanding others’ perspectives. Technical communication requires knowing the context of users; however, empathy is neither a prominent term nor a common subject in the accompanying literature.

This article will establish a foundation for empathy to be conceptualized for technical communication. Several definitions of empathy will be reviewed, followed by applicable resemblances from examples pertaining to audience analysis. A wide‑ranging analysis will connect features of empathy to topics from the areas of user experience, human‑information interaction, user value, business, and design thinking.

This article concludes that there is significant value in giving empathetic attention to the …

Inclusive Writing In Video Game Documentation: A Technical Communication Approach, Samantha N. Sousa

Technical Communication Capstone Course

This article examines the current conversation of inclusive writing in the technical communication field. Historically, the field of technical writing has been considered a straightforward and unbiased form of communication but I look to identify the pitfalls associated with these characteristics, specifically in the study of inclusive writing. By examining technical documentation through a traditionally gender-biased field of video game development, I present issues and suggest ways to implement inclusive writing through documentation. By envisioning and creating inclusive content in video games, we can expand these solutions to other areas of technical communication and strengthen the influence we have in …

Credibility Strategies Of Popular Health Websites: A Rhetorical Analysis Of Parkinson's Information Pages, Abigail Bakke

English Department Publications

Though using e-health is a common patient practice, unregulated and inaccurate online medical content can pose real dangers. To effectively convey important and accurate health messages, online health organizations must make their information stand out as trustworthy. To identify credibility strategies, I conducted a rhetorical analysis of Parkinson’s disease content from the two most popular U.S. health websites: NIH.gov and WebMD. Based on the range of credibility strategies identified in these webpages, I recommend that medical writers and e-health designers convey both expertise and trustworthiness to build credibility in their content.

Enterprise Content Management In Technical Communication, Kristen Bledsoe-Fritz

Technical Communication Capstone Course

The goal of this project is to examine how the evolution of Enterprise Content Management (ECM) is helping to shape the role of Technical Communicator. Technical communicators are often at the forefront of Enterprise Content Management, as their job involves the creation, utilization, and distribution of most corporate content. The research conducted for this project examines the impact that Enterprise Content Management, influenced by evolving technology, has had on the expectation associated with the skillset of a technical communicator. Additionally, how technical communicators can grow and expand their skillset to serve as leaders in an ever-evolving industry is explored.

Rhetoric Of Typography: Cross-Cultural Perceptions Of Typefaces For Technical And Visual Communication, Michael Peterson

All Graduate Theses, Dissertations, and Other Capstone Projects

Since the early 2000s, scholars have been conducting research to determine whether typefaces influence a reader's response to a document. Some areas of research have included the role of gender, age, or other demographics on typeface perception. However, the role of culture in academic discourse on the rhetoric of typography has been largely underexplored, and this is concerning given the ease with which technical documents can be delivered to cultures around the world with a couple of clicks on a computer.

I developed my research topic to explore whether Koreans perceive typefaces differently from non-Koreans and to discover what typefaces …