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Full-Text Articles in Social and Behavioral Sciences
Organizational Factors Contributing To Worker Frustration: The Precursor To Burnout, Cathleen A. Lewandowski
Organizational Factors Contributing To Worker Frustration: The Precursor To Burnout, Cathleen A. Lewandowski
The Journal of Sociology & Social Welfare
This study examined the organizationalf actors that contribute to workers' frustration with their work situation. The sample included 141 service professionals who attended workshops on burnout in 2001. The purpose of the workshops was to increase awareness regarding the organizational factors that could contribute to burnout. Findings indicate that factors most directly affecting clients were predictive of frustration, rather than factors that may indirectly support service quality or factors impacting workers' professional autonomy. A sense of powerlessness and isolation was also predictive of frustration, suggesting that participants viewed workplace problems as a private rather than an organizational concern. To address …
An Analysis Of The Relationships Between The Perceived Organizational Climate And Professional Burnout In Libraries And Computing Centers In West Virginia Public Higher Education Institutions, Arnold R. Miller
Theses, Dissertations and Capstones
The purpose of this study was to determine the relationships between the perceived organizational climate and professional burnout in libraries and computing services units in West Virginia higher education. Research questions were defined to investigate the differences between libraries and computing services units in the perceived organizational climate, professional burnout, organizational climate vs. burnout, demographics vs. organizational climate, demographics vs. burnout, and the combined effects of demographics and organizational climate upon burnout. The Work Environment Scale (WES) Form R, third edition, the Maslach Burnout Inventory (MBI) HSS, third edition, and a demographic questionnaire measured the organizational climate, burnout, and demographics. …