Social and Behavioral Sciences Commons^™

An Interpretivist Study Of Customer Self-Service Technology Usage And Experiences In The Tourism Sector., Petranka Kelly

Doctoral

This study provides an interpretivist exploration of customer usage and experiences of self-service technologies (SSTs) in the tourism sector. Tourism customers are increasingly using a wide range of SSTs, for example, to make reservations online and use self-check-in and „bag and tag‟ facilities at airports. While SST research to date has provided insights into the factors affecting customer SST adoption decisions, the aim of this study is to explore customers‟ perspectives on their usage and experiences of SSTs in the tourism sector. This interpretivist study employs a two-stage qualitative methodology of short qualitative interviews with 133 participants at an international …

Holiday Home, Sweet Home: A Phenomenological Approach To Second Home Living In Ireland, Deirdre N. Quinn

Doctoral

This study constructs a phenomenological account of the second home living experience in Ireland, exploring the interactions between the everyday home life and the holiday home life of the second home owner. It is contextualized by a critical review of the relevant literatures on post-modernism, cosmopolitanism, home and second home living. The thesis utilises a package of participant-centred qualitative methodologies (including in-depth interviews, audio diaries and participants’ photographs) in order to produce a fine-grained insight into their experiences of second home living.

The fieldwork consists of two phases, the first based on in-depth interviews with second home owners and the …