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Temporary Organizational Change And Uncertainty: Applying Uncertainty Reduction Theory And Style Analyses To Email, Vicki Rhodes

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This study explores how employees express uncertainty and enact uncertainty reduction techniques through electronic communication, specifically email, during temporary inter-organizational change. The context of the study is within the work environment of a nonprofit entity in the Southern region of the United States that employs just under 20 staff members and coordinates with approximately 135 partner staff affiliates on a daily basis. The Executive Director's medical leave of about three months requires that job responsibilities and organizational roles be temporarily restructured. Because email is the preferred and primary method of communication in this organization, such communications were chosen as the …