Social and Behavioral Sciences Commons^™

Exploring The Relationships Of Email Overload, Stress And Burnout In Social Workers, Lisa M. Lowrie

Social Work Doctoral Dissertations

Technostress is the inability to cope with information and communication technology which may result in stress and burnout. Email overload, stress, and burnout among social workers is a phenomenon that may impact retention in social and human service organizations. This mixed methods design uses the transactional theory of stress as the theoretical framework for measuring the relationship of email overload (email invasion, email volume, and email rapid response extraction) to stress and burnout in the social work workforce. This dissertation also explores the generational cohort, gender, and social work degree as predictors of email overload. Participants in this study were …