Social and Behavioral Sciences Commons^™

Understanding How Organizations Operate Their It Capacity-Management Processes, Joseph Frederick Bauer

Master's Theses and Doctoral Dissertations

There is a lack of understanding of how organizations operate their IT capacity-management processes. Within the body of literature on IT capacity-management there is an abundance of advice for organizations on how to set up or run the processes for IT capacity-management, but very little in the way of describing the processes as performed and operated in organizations out in the field. Using qualitative methods this research sought to gain an understanding of how organizations are operating their IT capacity-management processes in the field. A dozen subjects from 10 organizations were interviewed and the data were analyzed with a grounded …