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Social and Behavioral Sciences Commons

Open Access. Powered by Scholars. Published by Universities.®

Sales and Merchandising

Singapore Management University

Research Collection Institute of Service Excellence

2019

Articles 1 - 4 of 4

Full-Text Articles in Social and Behavioral Sciences

Getting Personal, Ching Yann Ho Oct 2019

Getting Personal, Ching Yann Ho

Research Collection Institute of Service Excellence

Ho Ching Yann of Triceratops shares how being candid and sincere with customers sets her apart from the competition.


Unpacking A Sustainable Concept, Florence Tay Oct 2019

Unpacking A Sustainable Concept, Florence Tay

Research Collection Institute of Service Excellence

Florence Tay, Co-Founder of UnPackt, breaks down how community building and education can lead to a more enduring zero-waste journey.


Customer Satisfaction Index Of Singapore 2019: Q1 Results, Institute Of Service Excellence, Smu Jun 2019

Customer Satisfaction Index Of Singapore 2019: Q1 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2019 marks the 13th year of measurement for the CSISG national study.


Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu Mar 2019

Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2018. Singapore’s 2018 national score was computed using the data collected during these four quarters.