Social and Behavioral Sciences Commons^™

Emergency Managers' Perspectives On Social Media Use For Situational Awareness During Disasters, Teresa Anne Scott Hoggard

Walden Dissertations and Doctoral Studies

Emergency managers are responsible for protecting lives, property, and the environment. Decisions are made based on the availability of information provided to emergency managers from the disaster site. Communication between first responders and emergency managers is crucial for obtaining situational awareness for decision-making purposes during disasters. The purpose of this qualitative explanatory case study was to understand the perspectives of emergency managers regarding the use of social media in obtaining situational awareness and providing disaster-specific information necessary for emergency managers to make informed decisions during disasters. The theoretical framework for this study was based on Endsley’s situational awareness model and …