Social and Behavioral Sciences Commons^™

The Use Of Social Media Interactivity Between Nevada E-Government Agencies And The Public: An Analysis Of The Role And Impact Of Twitter Accounts, Jung Eun Song

UNLV Theses, Dissertations, Professional Papers, and Capstones

Social media platforms have extended the information and communication technology (ICT) landscape in the public sector and have been used to increase e-government transparency, participation, and collaboration in the U.S. e-government. The use of social media platforms has improved a two-way communication for the interactivity with the public, which can provide insights to understand compliance with the Open Government initiative. However, many government agencies using social media have not thoroughly measured the impact of their digital interactions. Moreover, a lack of empirical studies of social media exist for improving the interactivity between governments and the public. Furthermore, scholars have not …