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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Workforce Diversity Management In Ontario Municipalities, Jennifer Lajoie
Workforce Diversity Management In Ontario Municipalities, Jennifer Lajoie
MPA Major Research Papers
This paper examines why some municipalities have implemented workforce diversity management plans and policies, while others have not. A case study analysis of nine mid-sized Ontario municipalities – Chatham-Kent, Sudbury, Guelph, Kitchener, Lambton, London, St. Catharines, Thunder Bay, and Windsor – was conducted. The findings reveal that common patterns for the existence of workforce diversity management policies include: a wake-up call that helps trigger change; the creation of organizational buy-in; the existence of a champion for diversity; and a consideration of local environmental forces.
The Role Of Medical Training Background In Patient Satisfaction, Mariam Zia Qureshi
The Role Of Medical Training Background In Patient Satisfaction, Mariam Zia Qureshi
All Graduate Theses, Dissertations, and Other Capstone Projects
The number of international medical graduates (IMG) is increasing and their ability to satisfy patients has never been studied. The purpose of this study is to examine if there is a difference between the patient satisfaction scores of US medical graduates (USMGs) and IMGs. This is a retrospective study in which 2627 returned patient experience surveys of 55 physicians working in Medical Practice in South Western Mayo Health System were evaluated. These surveys were returned from August 2009 to August 2010. An independent t-test and t-inverse test was conducted with significance level of 0.05. The results of t-test lead to …