Open Access. Powered by Scholars. Published by Universities.®
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
Job Demands That Influence Organizational Commitment Of Public Safety Telecommunicators, Andre Jones
Job Demands That Influence Organizational Commitment Of Public Safety Telecommunicators, Andre Jones
Walden Dissertations and Doctoral Studies
High job demands mean high turnover for public safety telecommunicators (also known as “9-1-1 call operators” or “emergency dispatch”). Personnel turnover place 9-1-1 call centers in an understaffed situation, which reduces operational effectiveness and increases risk to communities. Though public safety telecommunicators experience work-related stress due to job demands, organizational commitment, and operational impacts, the impact of job demands and its influence on organizational commitment is under-researched. The purpose of this qualitative study was to understand job demands and the resources that influence organizational commitment of public safety telecommunicators. The classical organizational theory of scientific management, or Taylorism, was theoretical …
Perceived Transformational Leadership Styles And Job Satisfaction Among Probation Officers, Joann Ruth Mcgee
Perceived Transformational Leadership Styles And Job Satisfaction Among Probation Officers, Joann Ruth Mcgee
Walden Dissertations and Doctoral Studies
As the field of probation service work evolves, so does the role of the probation officer. The problem addressed in this study is that probation officers are experiencing more complexities related to job satisfaction, however there exists limited amount of research on probation leadership and probation officers overall job satisfaction. The purpose of this quantitative study was to investigate whether there is a relationship between the level of job satisfaction of probation officers and supervisors' transformational leadership style. Malsow's hierarchy of need theory and Bass and Avolio's full-range leadership model was utilized as the theoretical framework for the research. The …