Social and Behavioral Sciences Commons^™

Interpersonal Skills In A Sociotechnical System: A Training Gap In Flight Decks, Kimberly Perkins Atp, Fraes, Sourojit Ghosh, Crystal Hall Phd

Journal of Aviation/Aerospace Education & Research

This research analyzed the perceptions of interpersonal skills on established aviation safety models, Crew Resource Management (CRM), and Threat and Error Management (TEM) using feedback from industry pilots. The flight deck is a sociotechnical system where much research has focused on the technical aspect, whereas we spotlight its socio aspect. The aviation industry must invest in training pilots on interpersonal skills to enhance safety through increased efficacy of safety models integrated throughout existing training programs. A 34-question survey was disseminated across both commercial and business aviation pilots (N=822). We explored three research questions regarding pilots’ perceived training on interpersonal skills …