Social and Behavioral Sciences Commons^™

An Anthropological Study Of Security Operations Centers To Improve Operational Efficiency, Sathya Chandran Sundaramurthy

USF Tampa Graduate Theses and Dissertations

Security Operation Centers (SOCs) have become an integral component of business organizations all over the world. The concept of a SOC has existed for a few years now yet there is no systematic study documenting the occurrences of their operations. A lack of documented operational knowledge makes it a challenge for security researchers interested in improving operational efficiency through algorithms, tools, and processes.

SOC environments operate under a secrecy culture as a result of which researchers are not trusted by analysts and their managers. This lack of trust leads to only superficial information through methods such as interviews. Moreover, security …