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- Communication administration (2)
- Human-Machine Communication (2)
- Human-machine communication (2)
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Articles 1 - 28 of 28
Full-Text Articles in Social and Behavioral Sciences
Human-Machine Communication: Complete Volume. Volume 1
Human-Machine Communication: Complete Volume. Volume 1
Human-Machine Communication
This is the complete volume of HMC Volume 1.
Sharing Stress With A Robot: What Would A Robot Say?, Honson Y. Ling, Elin A. Björling
Sharing Stress With A Robot: What Would A Robot Say?, Honson Y. Ling, Elin A. Björling
Human-Machine Communication
With the prevalence of mental health problems today, designing human-robot interaction for mental health intervention is not only possible, but critical. The current experiment examined how three types of robot disclosure (emotional, technical, and by-proxy) affect robot perception and human disclosure behavior during a stress-sharing activity. Emotional robot disclosure resulted in the lowest robot perceived safety. Post-hoc analysis revealed that increased perceived stress predicted reduced human disclosure, user satisfaction, robot likability, and future robot use. Negative attitudes toward robots also predicted reduced intention for future robot use. This work informs on the possible design of robot disclosure, as well as …
Interlocutors And Interactions: Examining The Interactions Between Students With Complex Communication Needs, Teachers, And Eye-Gaze Technology, Rhonda Mcewen, Asiya Atcha, Michelle Lui, Roula Shimaly, Amrita Maharaj, Syed Ali, Stacie Carroll
Interlocutors And Interactions: Examining The Interactions Between Students With Complex Communication Needs, Teachers, And Eye-Gaze Technology, Rhonda Mcewen, Asiya Atcha, Michelle Lui, Roula Shimaly, Amrita Maharaj, Syed Ali, Stacie Carroll
Human-Machine Communication
This study analyzes the role of the machine as a communicative partner for children with complex communication needs as they use eye-tracking technology to communicate. We ask: to what extent do eye-tracking devices serve as functional communications systems for children with complex communication needs? We followed 12 children with profound physical disabilities in a special education classroom over 3 months. An eye-tracking system was used to collect data from software that assisted the children in facial recognition, task identification, and vocabulary building. Results show that eye gaze served as a functional communication system for the majority of the children. We …
The Robot Privacy Paradox: Understanding How Privacy Concerns Shape Intentions To Use Social Robots, Christoph Lutz, Aurelia Tamò-Larrieux
The Robot Privacy Paradox: Understanding How Privacy Concerns Shape Intentions To Use Social Robots, Christoph Lutz, Aurelia Tamò-Larrieux
Human-Machine Communication
Conceptual research on robots and privacy has increased but we lack empirical evidence about the prevalence, antecedents, and outcomes of different privacy concerns about social robots. To fill this gap, we present a survey, testing a variety of antecedents from trust, technology adoption, and robotics scholarship. Respondents are most concerned about data protection on the manufacturer side, followed by social privacy concerns and physical concerns. Using structural equation modeling, we find a privacy paradox, where the perceived benefits of social robots override privacy concerns.
Building A Stronger Casa: Extending The Computers Are Social Actors Paradigm, Andrew Gambino, Jesse Fox, Rabindra A. Ratan
Building A Stronger Casa: Extending The Computers Are Social Actors Paradigm, Andrew Gambino, Jesse Fox, Rabindra A. Ratan
Human-Machine Communication
The computers are social actors framework (CASA), derived from the media equation, explains how people communicate with media and machines demonstrating social potential. Many studies have challenged CASA, yet it has not been revised. We argue that CASA needs to be expanded because people have changed, technologies have changed, and the way people interact with technologies has changed. We discuss the implications of these changes and propose an extension of CASA. Whereas CASA suggests humans mindlessly apply human-human social scripts to interactions with media agents, we argue that humans may develop and apply human-media social scripts to these interactions. Our …
Me And My Robot Smiled At One Another: The Process Of Socially Enacted Communicative Affordance In Human-Machine Communication, Carmina Rodríguez-Hidalgo
Me And My Robot Smiled At One Another: The Process Of Socially Enacted Communicative Affordance In Human-Machine Communication, Carmina Rodríguez-Hidalgo
Human-Machine Communication
The term affordance has been inconsistently applied both in robotics and communication. While the robotics perspective is mostly object-based, the communication science view is commonly user-based. In an attempt to bring the two perspectives together, this theoretical paper argues that social robots present new social communicative affordances emerging from a two-way relational process. I first explicate conceptual approaches of affordance in robotics and communication. Second, a model of enacted communicative affordance in the context of Human-Machine Communication (HMC) is presented. Third and last, I explain how a pivotal social robot characteristic—embodiment—plays a key role in the process of social communicative …
Ontological Boundaries Between Humans And Computers And The Implications For Human-Machine Communication, Andrea L. Guzman
Ontological Boundaries Between Humans And Computers And The Implications For Human-Machine Communication, Andrea L. Guzman
Human-Machine Communication
In human-machine communication, people interact with a communication partner that is of a different ontological nature from themselves. This study examines how people conceptualize ontological differences between humans and computers and the implications of these differences for human-machine communication. Findings based on data from qualitative interviews with 73 U.S. adults regarding disembodied artificial intelligence (AI) technologies (voice-based AI assistants, automated-writing software) show that people differentiate between humans and computers based on origin of being, degree of autonomy, status as tool/tool-user, level of intelligence, emotional capabilities, and inherent flaws. In addition, these ontological boundaries are becoming increasingly blurred as technologies emulate …
Toward An Agent-Agnostic Transmission Model: Synthesizing Anthropocentric And Technocentric Paradigms In Communication, Jaime Banks, Maartje M. A. De Graaf
Toward An Agent-Agnostic Transmission Model: Synthesizing Anthropocentric And Technocentric Paradigms In Communication, Jaime Banks, Maartje M. A. De Graaf
Human-Machine Communication
Technological and social evolutions have prompted operational, phenomenological, and ontological shifts in communication processes. These shifts, we argue, trigger the need to regard human and machine roles in communication processes in a more egalitarian fashion. Integrating anthropocentric and technocentric perspectives on communication, we propose an agent-agnostic framework for human-machine communication. This framework rejects exclusive assignment of communicative roles (sender, message, channel, receiver) to traditionally held agents and instead focuses on evaluating agents according to their functions as a means for considering what roles are held in communication processes. As a first step in advancing this agent-agnostic perspective, this theoretical paper …
Opening Space For Theoretical, Methodological, And Empirical Issues In Human-Machine Communication, Leopoldina Fortunati, Autumn P. Edwards
Opening Space For Theoretical, Methodological, And Empirical Issues In Human-Machine Communication, Leopoldina Fortunati, Autumn P. Edwards
Human-Machine Communication
This journal offers a space dedicated to theorizing, researching empirically, and discussing human-machine communication (HMC), a new form of communication with digital interlocutors that has recently developed and has imposed the urgency to be analyzed and understood. There is the need to properly address the model of this specific communication as well as the roles, objectives, functions, experiences, practices, and identities of the interlocutors involved, both human and digital. Reading these seven articles is an advantageous intellectual exercise for entering this new field of research on Human-Machine Communication. The present volume contributes substantially both at theoretical and empirical levels by …
Just Showing Up Can Make A Difference: A History Of The Association For Communication Administration, Christopher Lynch
Just Showing Up Can Make A Difference: A History Of The Association For Communication Administration, Christopher Lynch
Journal of the Association for Communication Administration
The Association for Communication Administration (ACA), founded in Chicago in 1972, claimed a membership of one hundred and two departments. It was an independent organization but shared resources with what is now the National Communication Association. Initial membership included theatre and broadcast programs under the umbrella of communication. These programs would create their own independent associations. ACA’s mission was to promote the role of communication administrators, chairpersons to university presidents, in academia. It has weathered the ebbs and flows of any organization as it moves towards its fiftieth anniversary. A newsletter to the membership led to the creation of JACA …
Listening Leadership: An Academic Perspective, Annie Rappeport, Andrew Wolvin
Listening Leadership: An Academic Perspective, Annie Rappeport, Andrew Wolvin
Journal of the Association for Communication Administration
Much of the literature on leadership continues to focus on the leader who has the ability to shape a vision and articulate that vision, a vision that resonates with the mission, values, personnel and technology that make up the organization. To shape and articulate a resonant vision, the effective leader must be willing and able to listen. Only through listening to the stakeholders can a leader know how that vision should best be framed and implemented. One significant way that leadership listening can be implemented is through listening sessions. This study provides a detailed example of the effective use of …
Speech Communication At Iowa State University: A Departmental History And Aftermath, Luke Lefebvre
Speech Communication At Iowa State University: A Departmental History And Aftermath, Luke Lefebvre
Journal of the Association for Communication Administration
In 1903 at Iowa State College of Agriculture and Mechanic Arts, a Public Speaking department emerged. This transition occurred over a decade prior to public speaking teachers seceding from English. Members of the department played foundational roles in establishing the national association and moving the discipline toward research-driven initiatives in order to secure legitimacy across academic landscapes. Surviving two World Wars, the Great Depression and title merger with English, the department again emerged as an independent academic unit prior to the 1970s. The department included faculty from areas of speech, drama, telecommunicative arts, and speech disorders, which progressed until its …
Complete Issue, Volume 39, Issue 2
Complete Issue, Volume 39, Issue 2
Journal of the Association for Communication Administration
This is the complete issue for Volume 39, Issue 2 of the Journal of the Association for Communication Administration.
Communication Administration As A Tri-Voiced Sustainable Community, Ronald C. Arnett
Communication Administration As A Tri-Voiced Sustainable Community, Ronald C. Arnett
Journal of the Association for Communication Administration
Books and authors have challenged the focus on “me” alone, rejecting “individualism” that seeks to stand above social context and constraints (Tocqueville, 1955; Arnett, 2019; Arnett, 2020), “narcissism” that falls in love with one’s own image (Lasch, 1985), and “emotivism” that limits decision making to personal preferences (MacIntyre, 1984). Contrary to a focus on an individual abstracted from a social context, one finds an emphasis on community (Arnett, 1986). When, however, a conception of community embraces only those empirically present, it becomes an abstraction oblivious of the phenomenological considerations of persons before and after the present moment. This essay textures …
Editor’S Note, Janie Harden Fritz
Editor’S Note, Janie Harden Fritz
Journal of the Association for Communication Administration
This is the Editor’s Note to Volume 39, Issue 2 of the Journal of the Association for Communication Administration.
2020 Icrcc Proceedings Table Of Contents, Conference Organizers
2020 Icrcc Proceedings Table Of Contents, Conference Organizers
International Crisis and Risk Communication Conference
These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2020 International Crisis and Risk Communication Conference (ICRCC) held March 9-11, 2020. The ICRCC is an annual event that takes place the second week in March in beautiful sunny Orlando, Florida. The conference hosts are faculty and staff from the Nicholson School of Communication and Media. The goal of the ICRCC is to bring together prominent professional practitioners and academic scholars that work directly with crisis and risk communication on a daily basis. We define crisis and risk broadly to include, for …
A Communication Ethics Response To “Communication Under Siege”, Jeanne M. Persuit
A Communication Ethics Response To “Communication Under Siege”, Jeanne M. Persuit
International Crisis and Risk Communication Conference
Presented as a response to the keynote speaker at ICRC 2020, this essay considers the communication ethics implications to crisis communication informed by the work of philosopher Hannah Arendt and communication scholar Ronald C. Arnett.
Sorry Is Not Enough: Apology As A Crisis Management Tactic, Amiso M. George
Sorry Is Not Enough: Apology As A Crisis Management Tactic, Amiso M. George
International Crisis and Risk Communication Conference
Public admissions of personal or professional misdeeds, followed by apologies by high profile individuals and organizations are strategies and tactics of image restoration when a reputation is damaged. Although the ritual of an apology is an expected societal norm sometimes, they can make matters worse. Apology is effective depending on the offense, the place, time, language, tone of apology and if the recipient of the apology is willing to accept it. Another important element is the cultural factor. Apology that does not adhere to perceived cultural norms may not be received positively; thereby worsening the crisis situation. In 2018 and …
Crisis Communication Strategies Of Police Organizations Subsequent Negative Public Perception And Media Framing, Alexia Knox
Crisis Communication Strategies Of Police Organizations Subsequent Negative Public Perception And Media Framing, Alexia Knox
International Crisis and Risk Communication Conference
This research task examines crisis communication strategies of police organizations acting as spokespersons, subsequent negative public perceptions of police organizations, while attempting to understand how external and some internal variables, particularly, human processes of emotions and behaviors of police officers, victims of violence and minority groups, might contribute to negative crisis outcomes, as described in the regenerative crisis model, as the crisis becomes more prevalent and persuasive through media framing.
Turning Mismanaged Crisis Into Opportunity: Developing A Municipal Emergency Communication Plan For Puerto Rico, Mariely Valentin-Llopis
Turning Mismanaged Crisis Into Opportunity: Developing A Municipal Emergency Communication Plan For Puerto Rico, Mariely Valentin-Llopis
International Crisis and Risk Communication Conference
Three years after Hurricane Maria, rural municipalities of Puerto Rico find themselves as vulnerable as before the category 4 storm dwindled the Island’s resources. The town of Aguas Buenas is among the rural municipalities struggling to prepare for the next natural disaster. This pilot study provides a plan for activating the community with the purpose of forming the first community emergency management team (CEMT) in coordination with local officials. Through in-depth interviews with the people living in Aguas Buenas, the study presents a situation analysis followed by recommendations on how to train the community leaders and turn the crisis into …
Building Resilience For Stronger Communities, Barbara Gainey
Building Resilience For Stronger Communities, Barbara Gainey
International Crisis and Risk Communication Conference
Much of the early research in crisis management and crisis communication centered on the core competencies of crisis response: why do we need to plan for crises; what are the stages of effective crisis planning; what theoretical perspectives are helpful to scholars and practitioners; and what are the steps of an up-to-date crisis plan. Delineation of these core competencies goes on. Among these competencies, the crisis stage meriting the least attention arguably is post-crisis, the critical days and weeks immediately following the formal resolution of the crisis. Research attention has often focused on recovery and learning, positioning the organization for …
Simulating Medical Isolation: Communicatively Managing Patient And Medical Team Safety, Elizabeth L. Spradley, R. Tyler Spradley
Simulating Medical Isolation: Communicatively Managing Patient And Medical Team Safety, Elizabeth L. Spradley, R. Tyler Spradley
International Crisis and Risk Communication Conference
Reducing hospital acquired or associated infections (HAIs) is a national public health priority. HAIs pose risks to patients, visitors, and medical personnel. To better understand how to communicatively manage safety in medical isolation, data was collected with nursing students simulating medical isolation in a high-fidelity simulation with a medical mannequin with C. difficile. Observations of nursing students and faculty revealed four distinct communication practices: social support, patient education, humor, and storytelling. Conclusions include recommendations to intentionally design these communication practices into high-fidelity medial isolation simulations and scale up these communication practices in routines of safety.
Using The Idea Model To Analyze Messages Used In Hepatitis B Vaccination In Uganda, Ann Mugunga, Angella Napakol
Using The Idea Model To Analyze Messages Used In Hepatitis B Vaccination In Uganda, Ann Mugunga, Angella Napakol
International Crisis and Risk Communication Conference
This research analyzed the messages that both the Government of Uganda and the National organization of persons living with Hepatitis B use to communicate to at-risk populations in order to enable them take up the vaccination against Hepatitis B. Content analysis was carried out on two electronic fliers circulated from the ministry of health’s program in charge of Hepatitis control and treatment, and one hard copy flier from the National organization of persons living with Hepatitis B. The study assessed how the publications made use of the IDEA concepts of internalization, distribution, explanation and action in getting the audience to …
Constituting Safety In Hunter’S Education: An Analysis Of Safety Messages In Texas Hunter’S Training Discourse, R. Tyler Spradley
Constituting Safety In Hunter’S Education: An Analysis Of Safety Messages In Texas Hunter’S Training Discourse, R. Tyler Spradley
International Crisis and Risk Communication Conference
Risk communication includes safety messages to reduce the likelihood of hazard and increase the likelihood of reliability. Hunter’s education in the state of Texas uses safety messages to reduce fatal or injurious incidents and to promote a positive image of hunting as a safe, leisure sport. Analysis of Texas’ hunters education training materials and messages related to safety reveals that safety messages construct an image of hunters as practicing safety first, conservationists, ethical, law abiding, and other-oriented. Given Texas safety record, much is to be learned about safety messaging that adopts a positive or ideal image that the trainee identifies.
Is All Publicity Good Publicity? Ask Peloton, Rodney Andrew Carveth
Is All Publicity Good Publicity? Ask Peloton, Rodney Andrew Carveth
International Crisis and Risk Communication Conference
Controversial ad campaigns from companies such as Nike have suggested that “any publicity is good publicity.” This case study of a controversial 2019 advertising campaign by Peloton, where one its ad not only was critically panned, but resulted in Peloton losing nearly $1 billion in market value. The case shows that not only was Peloton tone deaf about the message the company is putting out there, it defended itself by insulting its consumer base.
The Role Of Organizational Culture For Creating Understanding And Trust Through Internal Crisis Communication, Albena Björck, Petra Barthelmess
The Role Of Organizational Culture For Creating Understanding And Trust Through Internal Crisis Communication, Albena Björck, Petra Barthelmess
International Crisis and Risk Communication Conference
Understanding and trust are major goals of the internal communication in general. In a crisis situation with its inherent uncertainty and lack of time their importance is elevated to a new level. The crisis communication theory lacks a cultural contextualization and a long-standing tradition for including the influence of organizational culture. The purpose of this study is to enhance the understanding of corporate culture as a key factor for internal crisis communication and its effectiveness. It investigates how the visible and less visible levels of culture manifest themselves in the internal crisis communication practice and identifies organizational culture patterns that …
Mentoring Faculty And Bolstering Students’ Emotional And Cognitive Interest: The Impact Of Perceived Homophily In The College Classroom, Robert J. Sidelinger, Leeanne M. Bell Mcmanus
Mentoring Faculty And Bolstering Students’ Emotional And Cognitive Interest: The Impact Of Perceived Homophily In The College Classroom, Robert J. Sidelinger, Leeanne M. Bell Mcmanus
Journal of the Association for Communication Administration
For this study, expectancy violations theory was used to explore the associations among instructors’ inappropriate conversations, perceived homophily (similarity), and college students’ emotional and cognitive interest. Results found that students’ perceptions of instructor perceived homophily moderated the relationships between students’ reports of instructors’ enactment of inappropriate conversations and students’ emotional and cognitive interest. These results offer further understanding of the ways in which inappropriate conversations and perceived homophily affect perceptual outcomes in the college classroom, which can inform college faculty, administrators, and mentors. Limitations and future research directions are discussed.
A Social Media Strategy For An Academic Department, Stephanie Buermann, Heidi Everett, R. Jeffrey Ringer, Traci Anderson, Alex Davenport, Eddah Mutua
A Social Media Strategy For An Academic Department, Stephanie Buermann, Heidi Everett, R. Jeffrey Ringer, Traci Anderson, Alex Davenport, Eddah Mutua
Journal of the Association for Communication Administration
This essay describes the process one communication studies department used to develop a social media strategy. That process involved identifying the audiences to be reached, establishing goals and objectives, conducting an audit to identify possible message posts, and selecting posts to reach our goals and objectives. The resulting strategy involves posting messages two to three times per week targeted toward specific audiences and reflecting twelve objectives. A calendar was created to guide the posts. Future research will assess the effectiveness of the strategy.