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Articles 1 - 8 of 8
Full-Text Articles in Social and Behavioral Sciences
A Case Study Exploration Of Strategies To Improve First-Line Supervisor Problem-Solving Abilities In The Retail Supermarket Industry, John E. Jarvis, Irene A. Williams
A Case Study Exploration Of Strategies To Improve First-Line Supervisor Problem-Solving Abilities In The Retail Supermarket Industry, John E. Jarvis, Irene A. Williams
International Journal of Applied Management and Technology
First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single-case study was to explore the strategies retail supermarket managers have used to improve first-line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. Data were collected from semistructured interviews with four retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Based on inductive data analysis and methodological triangulation of the data collected, four themes emerged after the data analysis: (a) the importance of communicating expectations …
Exploring U.S. Retail Employees’ Experiences Of Corporate Hypocrisy, Saheli Goswami, Jung E. Ha-Brookshire
Exploring U.S. Retail Employees’ Experiences Of Corporate Hypocrisy, Saheli Goswami, Jung E. Ha-Brookshire
Organization Management Journal
Corporate hypocrisy (CH) exists when people believe that firms are not what they claim to be. Much of the previous research has focused on how consumers may perceive firms as hypocritical and how that might affect firms’ sales and profits, but little has been researched on CH as experienced by employees. This study explored CH experienced by employees in the U.S. retail sector, which is predominantly comprised of part-time, low-income personnel. Through in-depth interviews of 16 retail employees, the study revealed that for participants, inconsistencies in both supervisors’ and corporate claims and actions resulted in perceived CH in employees. This, …
A Manager’S Actions? An Exercise For Exploring Sexual Harassment, David E. Desplaces, John R. Ogilvie
A Manager’S Actions? An Exercise For Exploring Sexual Harassment, David E. Desplaces, John R. Ogilvie
Organization Management Journal
This exercise is designed to enhance students’ understanding of sexual harassment issues in the workplace, as well as to extend these issues to customer interactions in retail settings. Through research and class discussion, participants explore their perceptions and assumptions about a manager’s potentially harassing behaviors. Furthermore, discussions of the manager’s actions provide additional opportunities to explore issues dealing with legal foundations of sexual harassment as well as gender differences in response to harassment. Multiple variations are presented making this scenario/exercise suitable to various courses and all types of participants in order to facilitate a healthy discussion about the issues associated …
Business Teaching, Liberal Learning, And The Moral Transformation Of Business Education, Jeffrey Nesteruk
Business Teaching, Liberal Learning, And The Moral Transformation Of Business Education, Jeffrey Nesteruk
Organization Management Journal
Business ethics often draws from the content of liberal arts disciplines, but rarely from the practice of liberal education. Reconceptualizing the relation of business and liberal education offers a new strategy for promoting ethics within business schools. Under this strategy, ethics develops into more than a supplement to established functional courses. It becomes the locus for a more significant moral transformation of business education.
Navigating The Innovation Landscape: Past Research, Present Practice, And Future Trends, Shanthi Gopalakrishnan, Eric H. Kessler, Joanne L. Scillitoe
Navigating The Innovation Landscape: Past Research, Present Practice, And Future Trends, Shanthi Gopalakrishnan, Eric H. Kessler, Joanne L. Scillitoe
Organization Management Journal
The management of innovation is among the most critical capabilities contributing to the success of modern organizations. It is also complex and frequently misunderstood. In this paper we first provide a broad overview of the organizational innovation literature [the Past] to distill five fundamental themes: What is innovation, why is it important, where does it come from, who engages in it, and how can it be best executed? Second, we illustrate how these concepts are applied by three companies on the vanguard of innovation management [the Present] – Google, Walt Disney, and Johnson & Johnson. Third, we project the discussion …
Fostering Emotional And Social Intelligence In Organizations, Craig R. Seal, Richard E. Boyatzis, James R. Bailey
Fostering Emotional And Social Intelligence In Organizations, Craig R. Seal, Richard E. Boyatzis, James R. Bailey
Organization Management Journal
This paper integrates diverse research to provide a theoretical model of the process whereby emotional and social intelligence (ESI) is fostered in organizations. The purpose of this paper is to provide: (1) an overview of the theory of ESI, including the historical contributions and current conceptualizations; (2) the impact of ESI on performance, including the research evidence and examples of organizations using ESI; (3) developing ESI competencies and a model for desirable, sustainable change; and (4) a call to action for education and management, including guidelines for fostering ESI in organizations. Unlike general intelligence or personality, the key assumption and …
Fostering Emotional And Social Intelligence In Organizations, Craig R. Seal, Richard E. Boyatzis, James R. Bailey
Fostering Emotional And Social Intelligence In Organizations, Craig R. Seal, Richard E. Boyatzis, James R. Bailey
Organization Management Journal
This paper integrates diverse research to provide a theoretical model of the process whereby emotional and social intelligence (ESI) is fostered in organizations. The purpose of this paper is to provide: (1) an overview of the theory of ESI, including the historical contributions and current conceptualizations; (2) the impact of ESI on performance, including the research evidence and examples of organizations using ESI; (3) developing ESI competencies and a model for desirable, sustainable change; and (4) a call to action for education and management, including guidelines for fostering ESI in organizations. Unlike general intelligence or personality, the key assumption and …
Indoctrination, Diversity, And Teaching About Spirituality And Religion In The Workplace, Donald W. Mccormmick
Indoctrination, Diversity, And Teaching About Spirituality And Religion In The Workplace, Donald W. Mccormmick
Organization Management Journal
The author reflects on his experience and discusses problems in teaching a course about spirituality and religion in the workplace. Sometimes indoctrination happens when professors treat their own spiritual ideology as the truth, or they require students to engage in religious practices in class. Indoctrination is teaching people “to accept a system of thought uncritically.” The management education literature has little to say about indoctrination. Indoctrination can be avoided by (1) ensuring informed consent, (2) designing learning activities for students from all spiritual perspectives, (3) teaching about the topic (instead of taking the “how to” approach), (4) presenting diverse spiritual …