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Negotiating Tensions Across Organizational Boundaries: Communication And Refugee Resettlement Organizations, Sarah Steimel

Department of Communication Studies: Dissertations, Theses, and Student Research

Voluntary non-profit organizations play a critical role in mediating the transition of refugees into their new host communities in the United States. Furthermore, mediation is fundamentally a communicative phenomenon, as social services are provided in through communication between nonprofit workers and clients. Critically, for voluntary mediating organizations to create empowering spaces for refugees, communication is central. In this study, I emphasize the tensional processes inherent to mediating interactions and explore how refugee resettlement organizational staff members and refugee-clients describe and manage the communicative tensions which emerge when they interact with one another.

I conducted eighteen in-depth interviews with fifteen organizational …