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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Institution
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- The Beryl Institute (39)
- University of Kentucky (30)
- Southwestern Oklahoma State University (21)
- University of Nevada, Las Vegas (19)
- Wright State University (14)
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- University of North Florida (11)
- California Institute of Integral Studies (9)
- Mississippi State University (7)
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- Keyword
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- Patient experience (22)
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- Patient and Family Partnership (and Engagement) (14)
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- BIW (13)
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- Person-Centeredness (13)
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- Interactions (12)
- Perceptions (10)
- Integrated Nature (9)
- Patient satisfaction (8)
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- Patient engagement (5)
- Public health (5)
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- Health (4)
- Measurement (4)
- Patient-centered care (4)
- African Americans (3)
- Disparities (3)
- HIV (3)
- HIV/AIDS (3)
- Health services accessibility (3)
- Implementation (3)
- Publication
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- Patient Experience Journal (39)
- Frontiers in Public Health Services and Systems Research (30)
- Administrative Issues Journal (21)
- Best Integrated Writing (14)
- Journal of Health Disparities Research and Practice (13)
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- Florida Public Health Review (11)
- International Journal of Transpersonal Studies (9)
- Journal of Human Sciences and Extension (7)
- Nevada Journal of Public Health (6)
- Journal of Undergraduate Research at Minnesota State University, Mankato (5)
- Journal of Adolescent and Family Health (4)
- Discovery, The Student Journal of Dale Bumpers College of Agricultural, Food and Life Sciences (3)
- The Open Journal of Occupational Therapy (3)
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- Population Health Matters (Formerly Health Policy Newsletter) (2)
- Symposium (2)
- Themis: Research Journal of Justice Studies and Forensic Science (2)
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- Catalyst: A Social Justice Forum (1)
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- Current Issues in Emerging eLearning (1)
- DISCOVERY: Georgia State Honors College Undergraduate Research Journal (1)
- DePaul Discoveries (1)
- Genocide Studies and Prevention: An International Journal (1)
- GrandFamilies: The Contemporary Journal of Research, Practice and Policy (1)
- Interdisciplinary Journal of Problem-Based Learning (1)
- International Journal of Aviation, Aeronautics, and Aerospace (1)
- Journal of Clinical Art Therapy (1)
Articles 1 - 30 of 201
Full-Text Articles in Social and Behavioral Sciences
Exploring The Process, Models, And Outcomes Of Hospital-Public Health Partnerships, Danielle M. Varda, Jessica H. Retrum, Carrie Chapman
Exploring The Process, Models, And Outcomes Of Hospital-Public Health Partnerships, Danielle M. Varda, Jessica H. Retrum, Carrie Chapman
Frontiers in Public Health Services and Systems Research
Health care reform has resulted in changes throughout the health system, including the Affordable Care Act (ACA) requirement that hospitals conduct community health needs assessments, taking into greater consideration the public health of their respective communities. This has led to growing strategies to develop partnerships between hospitals and public health (PH) as a way to meet these needs1. Meantime, there is a need for data on Hospital-PH partnerships, due to the growing emphasis that these types of partnerships get implemented in practice. In this paper we analyze a secondary data set to explore how hospitals and public health …
A Case Study Of Cross-Jurisdiction Resource Sharing: The Merger Of Two Tuberculosis Clinics In East Tennessee., Anne Kershenbaum, Margaret A. Knight, Martha L. Buchanan, Janet Ridley, Paul C. Erwin
A Case Study Of Cross-Jurisdiction Resource Sharing: The Merger Of Two Tuberculosis Clinics In East Tennessee., Anne Kershenbaum, Margaret A. Knight, Martha L. Buchanan, Janet Ridley, Paul C. Erwin
Frontiers in Public Health Services and Systems Research
Cross-jurisdiction resource sharing is considered a possible means to improve efficiency and effectiveness of public health service delivery. A merger of the Tuberculosis (TB) clinics of a rural and a metropolitan jurisdiction in East Tennessee provided an opportunity to study service provision changes in real time. A mixed methods approach was used, including quantitative data on latent TB treatment outcomes and qualitative data from staff interviews, as well as documentation of changes in staffing time in TB services. Results showed a mix of efficiency changes, indicating probable increased pressure on key service providers after the merger, in addition to expected …
Health Communication As A Public Health Training And Workforce Development Issue, Nancy L. Winterbauer, Ann P. Rafferty, Katherine A. Jones, Mary Tucker-Mclaughlin, Colleen Bridger
Health Communication As A Public Health Training And Workforce Development Issue, Nancy L. Winterbauer, Ann P. Rafferty, Katherine A. Jones, Mary Tucker-Mclaughlin, Colleen Bridger
Frontiers in Public Health Services and Systems Research
Effective communication is one of the core competencies for public health professionals and is required for local health department (LHD) accreditation. Public health communication specialists play a critical role as conduits of health information, particularly with regard to managing relationships with media and the message that is ultimately represented by news outlets. However, capacity for engagement with traditional media in community health improvement at the local level has not been well-described. As part of a larger study examining the use and impact of the County Health Rankings in North Carolina, LHD media staffing and interaction with traditional media were examined …
What “Community Building” Activities Are Nonprofit Hospitals Reporting As Community Benefit?, Erik Bakken, David Kindig, Jo Ivey Boufford
What “Community Building” Activities Are Nonprofit Hospitals Reporting As Community Benefit?, Erik Bakken, David Kindig, Jo Ivey Boufford
Frontiers in Public Health Services and Systems Research
In 2008, the Internal Revenue Service (IRS) revised and standardized the reporting policy for community benefit expenses for nonprofit hospitals. These expenses are required for tax exemption. At that time, the IRS designated some categories of activities as non-eligible as a community benefit, but still mandated their reporting on hospitals’ Form 990, the annual tax filing for nonprofit organizations. One such category was community building, which encompasses a broad range of nonmedical determinants of health and an important potential source of population health revenue. This is the first study to analyze community-building dollars at any level, examining New York State’s …
Journal Cover And Front Matter
Examination Of Capital Murder Jurors’ Deliberations: Methods And Issues, Keith Price, Susan Coleman, Gary R. Byrd
Examination Of Capital Murder Jurors’ Deliberations: Methods And Issues, Keith Price, Susan Coleman, Gary R. Byrd
Administrative Issues Journal
The study of capital juries remains a subject of critical interest for the public and for legislative and judicial policy makers as well as legal scholars and social scientists. Cowan, Thompson, and Ellsworth established one of the standard methodologies for examination of this topic in their 1984 seminal study by observing the subjects’ debate about conviction in a death penalty case utilizing mock juries; other scholars employed different techniques to add more information in the late 1990s. Yet, the question of death qualification and prosecutorial bias remains open to inquiry. This preliminary study found evidence to support bias toward conviction …
Understanding, Selecting, And Integrating A Theoretical Framework In Dissertation Research: Creating The Blueprint For Your “House”, Cynthia Grant, Azadeh Osanloo
Understanding, Selecting, And Integrating A Theoretical Framework In Dissertation Research: Creating The Blueprint For Your “House”, Cynthia Grant, Azadeh Osanloo
Administrative Issues Journal
The theoretical framework is one of the most important aspects in the research process, yet is often misunderstood by doctoral candidates as they prepare their dissertation research study. The importance of theory-driven thinking and acting is emphasized in relation to the selection of a topic, the development of research questions, the conceptualization of the literature review, the design approach, and the analysis plan for the dissertation study. Using a metaphor of the “blueprint” of a house, this article explains the application of a theoretical framework in a dissertation. Steps for how to select and integrate a theoretical framework to structure …
That, That, But Not That… Using A Cafeteria Plan To Enhance Writing Skills, Tina T. Fields, Jeffrey J. Hatala
That, That, But Not That… Using A Cafeteria Plan To Enhance Writing Skills, Tina T. Fields, Jeffrey J. Hatala
Administrative Issues Journal
College students have difficulty in written communication, despite attempts by universities to place English courses in the “core curriculum.” Although many companies indicate that writing is an expected competency, and many companies consider writing when they promote, students still enter the workforce with poor grammar skills. Clear and concise communication is especially important in the health professions, where life-and-death decisions may be made based on written communication. Instructors in a large southwestern university used the concept of “selection” to provide more opportunities for students to practice their writing skills. Students could self-select up to 19 written assignments throughout the semester, …
Key Characteristics Of Teacher Leaders In Schools, Angela Lumpkin, Heather Claxton, Amanda Wilson
Key Characteristics Of Teacher Leaders In Schools, Angela Lumpkin, Heather Claxton, Amanda Wilson
Administrative Issues Journal
Teacher leaders who share their specialized knowledge, expertise, and experience with other teachers broaden and sustain school and classroom improvement efforts. Teacher leaders can transform classrooms into learning laboratories where every student is engaged in relevant and well-designed curricular content, every teacher embraces the use of more effective instructional strategies, and authentic assessments provide evidence of rich student learning. This work describes four essentialities associated with teacher leaders: a focus on student learning, along with the importance of empowerment, relationships, and collaboration. In addition to gleaning insights from the literature, examples of the impact of teacher leaders in schools are …
Letter From The Editor, Tami Moser
Letter From The Editor, Tami Moser
Administrative Issues Journal
No abstract provided.
Administrative Issues Journal: Table Of Contents
Administrative Issues Journal: Table Of Contents
Administrative Issues Journal
No abstract provided.
Principals’ Leadership Practices And Mathematics Pass Rate In Jamaican High Schools, David Palmer, Douglas Hermond, Carl Gardiner
Principals’ Leadership Practices And Mathematics Pass Rate In Jamaican High Schools, David Palmer, Douglas Hermond, Carl Gardiner
Administrative Issues Journal
This research was intended to explore the degree to which leadership practices impacted Jamaican schools’ mathematics achievement. More specifically, the researchers examined Jamaica’s high school students’ CSEC mathematics performance in relation to principals’ instructional leadership behaviors as measured by teachers’ perceptions, using Kouzes and Posner (2003) Leadership Practices Inventory (LPI). Data were gathered from 2-4 teachers from 42 high schools in Jamaica. The results indicated that those principals who had high LPI scores also lead schools with higher mathematics pass rates than those principals who had low LPI scores. More specifically, “enabling others to act” was established as the leadership …
Student Anxiety: Effects Of A New Graduate Student Orientation Program, Megan Hullinger, R. Lance Hogan
Student Anxiety: Effects Of A New Graduate Student Orientation Program, Megan Hullinger, R. Lance Hogan
Administrative Issues Journal
A significant issue for U.S. institutions of higher education is reducing the anxiety of students in order to help increase retention rates and improve academic performance. The purpose of this study was to analyze the anxiety levels of incoming graduate students at a Midwest regional state university to determine if an online student orientation program would assist in lowering those levels. The State-Trait Anxiety Inventory Form Y-1 (STAI) was used to measure anxiety levels before and after an orientation program was administered. The population consisted of graduate students, with data indicating that anxiety levels of entering graduate students were significantly …
Disrupting Faculty Service: Using Technology To Increase Academic Service Productivity, Perry Burnett, Kenneth Shemroske, Mohammed Khayum
Disrupting Faculty Service: Using Technology To Increase Academic Service Productivity, Perry Burnett, Kenneth Shemroske, Mohammed Khayum
Administrative Issues Journal
Scholarly attention regarding faculty involvement has primarily focused on faculty opinions of shared governance and faculty influence on institutional decision-making. There has been limited attention given to academic service productivity and the effectiveness of traditional approaches toward the accomplishment of faculty service requirements. This paper discusses disruptive technological change as a subset of disruptive innovation and proposes a technology-based framework for increasing service productivity while maintaining effort with regard to faculty service requirements in academic institutions. Specifically, a social networking tool is used to approach academic service projects with organic involvement and measured progress. It is suggested that such an …
Standardized Predictive Testing: Practices, Policies, And Outcomes, Lisette Barton, Pamela Willson, Rae Langford, Barbara Schreiner
Standardized Predictive Testing: Practices, Policies, And Outcomes, Lisette Barton, Pamela Willson, Rae Langford, Barbara Schreiner
Administrative Issues Journal
The aims of this study were to describe current policy practice related to the use of the HESI™ Exit Exam in schools of nursing and to determine which policies result in higher HESI Exit Scores. Deans and directors of nursing schools that administered Elsevier HESI Exit Exam to students during the 2010 academic year were queried. Data were collected regarding students’ HESI Exit Exam results, national nursing licensure examination outcomes, and the schools’ standardized testing policies. A stratified random sample of schools and a total of 5438 student records were obtained, 3084 from Associate Degree (AD) and 2354 from Baccalaureate …
Job Interviews: Keys For Results, Donald S. Miller, Stephen E. Catt, Thomas E. Slocombe
Job Interviews: Keys For Results, Donald S. Miller, Stephen E. Catt, Thomas E. Slocombe
Administrative Issues Journal
Many students seem disinterested in learning to handle employment interviews effectively. This article discusses students’ motivation to become skilled interviewees and steps educators and counselors can take to increase students’ interest in this crucial career activity. The article also discusses mistakes students frequently make during employment interviews and provides suggestions educators can use to help students avoid these difficulties.
A Community Conversation On Adolescent Pregnancy And Parenting Services: Networks Of Support, Gatekeepers To Care, And Non-Compulsory Fathering In A Black Urban Community, Tamara G.J. Leech, Elizabeth A. Adams, Marci Bounds Littlefield
A Community Conversation On Adolescent Pregnancy And Parenting Services: Networks Of Support, Gatekeepers To Care, And Non-Compulsory Fathering In A Black Urban Community, Tamara G.J. Leech, Elizabeth A. Adams, Marci Bounds Littlefield
Journal of Health Disparities Research and Practice
This study employed Community-Based Participatory Research (CBPR) methods to document needs and capacity around adolescent pregnancy and parenting in one predominately Black, low-income urban community. Using an iterative focus group method, we engaged 60 participants in a two-day community conversation. Quantitative data from an enrollment questionnaire and qualitative transcripts of the discussions are analyzed. Our results indicate that the community’s greatest capacity lies in a network of women. Men tend to participate in parenting more holistically once formal paternity is established. Neighborhood women typically introduce adolescents to prenatal care, so delays in revealing the pregnancy to them serves as a …
Documenting Nursing And Medical Students’ Stereotypes About Hispanic And American Indian Patients, Meghan G. Bean, Elizabeth S. Focella, Rebecca Covarrubias, Jeff Stone, Gordon B. Moskowitz, Terry A. Badger
Documenting Nursing And Medical Students’ Stereotypes About Hispanic And American Indian Patients, Meghan G. Bean, Elizabeth S. Focella, Rebecca Covarrubias, Jeff Stone, Gordon B. Moskowitz, Terry A. Badger
Journal of Health Disparities Research and Practice
Objective: Hispanic Americans and American Indians face significant health disparities compared with White Americans. Research suggests that stereotyping of minority patients by members of the medical community is an important antecedent of race and ethnicity-based health disparities. This work has primarily focused on physicians’ perceptions, however, and little research has examined the stereotypes healthcare personnel associate with Hispanic and American Indian patients. The present study assesses: 1) the health-related stereotypes both nursing and medical students hold about Hispanic and American Indian patients, and 2) nursing and medical students’ motivation to treat Hispanic and American Indian patients in an unbiased …
Health Literate Organizations: Are Clinical Trial Sites Equipped To Recruit Minority And Limited Health Literacy Patients?, Jennifer Livaudais-Toman, Nancy J. Burke, Anna Napoles, Celia P. Kaplan
Health Literate Organizations: Are Clinical Trial Sites Equipped To Recruit Minority And Limited Health Literacy Patients?, Jennifer Livaudais-Toman, Nancy J. Burke, Anna Napoles, Celia P. Kaplan
Journal of Health Disparities Research and Practice
Background. Racial/ethnic minority patients are less likely than non-Latino white patients to participate in cancer clinical trials. A key barrier to participation is limited health literacy which is more common among minorities. At the organizational level, it is important that clinical trials sites become better equipped to recruit minority patients by expanding their organizational health literacy including language competency and outreach efforts. We explored the characteristics of clinical trial sites that are associated with these health literate behaviors.
Methods. We identified 353 breast clinical trials recruiting participants in 2006 from four states (California, Florida, Illinois, and New York) through the …
Parental Involvement During Adolescence And Contraceptive Use In College, Caroline Payne Purvis, Rosemary V. Barnett, Larry Forthun
Parental Involvement During Adolescence And Contraceptive Use In College, Caroline Payne Purvis, Rosemary V. Barnett, Larry Forthun
Journal of Adolescent and Family Health
The current study aimed to explore the relationships between parental involvement during adolescence on sexual behaviors among college students. Research has shown that parental involvement decreases as students move from high school to college, but the impact that parents had on their students while in high school continues into college. It is important to determine if one factor relating to the number of sexual partners, sexual activity, and contraceptive use is parental involvement during adolescence. After approval from the Institutional Review Board (IRB), an online survey using Survey Monkey was administered to a convenience sample of undergraduate students in a …
Transmedial Documentation For Non-Visual Image Access, Melody J. Mccotter
Transmedial Documentation For Non-Visual Image Access, Melody J. Mccotter
Proceedings from the Document Academy
In my doctoral studies on information accessibility for the individual who is blind or visually impaired, I’ve been exploring the ways we can make image documents more accessible. This requires using an alternative sensory modality, and translating the document into a different format. The questions that arise when we consider this process are many, but among them are:
- Is it the same document once we’ve converted it to an audio narrative about the work, or a 3D topographic map of an artwork, or a musical interpretation?
- If it is not the same document, how truthful can the “trans-medial” translation be …
Book Review: Questioning Protocol, Barbara Lewis Mba
Book Review: Questioning Protocol, Barbara Lewis Mba
Patient Experience Journal
In her review of Questioning Protocol by Randi Redmond Oster, Barbara Lewis shares how this new and award winning book takes the reader on Randi Oster's harrowing journey of navigating the healthcare system while helping her teenage son’s battle with Crohn’s disease. Seventeen chapters build a chronological story of success, frustration and failure in dealing with modern medicine and a healthcare industry that may appear foreign to the outsider.
Book Review: The Language Of Caring Guide For Physicians: Communication Essentials For Patient-Centered Care (2nd Edition), Chet Wyman Md
Book Review: The Language Of Caring Guide For Physicians: Communication Essentials For Patient-Centered Care (2nd Edition), Chet Wyman Md
Patient Experience Journal
In thie book review for Wendy Leebov and Carla Rotering’s The Language of Caring Guide for Physicians: Communication Essentials for Patient-Centered Care (2nd edition), the author/reviewer conveys his perspective on the essential value of this publication. He offers his recommendation of this book for anyone who wants to improve their own communication skills and also for physician leaders responsible for initiatives to engage physicians and improve service quality, patient outcomes, and CAHPS scores for a department or organization, noting it is an essential read in today’s healthcare environment.
Learning What High Quality Compassionate Care Means For Cancer Patients And Translating That Into Practice, Fiona Mckenzie, Katherine Joel, Charlotte Williams, Kathy Pritchard-Jones Professor
Learning What High Quality Compassionate Care Means For Cancer Patients And Translating That Into Practice, Fiona Mckenzie, Katherine Joel, Charlotte Williams, Kathy Pritchard-Jones Professor
Patient Experience Journal
In 2010, UCLPartners, a partnership of health care providers and universities in North Central London, began a collaboration with local commissioners that aimed to think about cancer care and diagnosis differently. Understanding that a good patient experience can only be delivered by putting patients first and working together along their journey from symptoms to recovery, we brought clinical leaders together with patients to think about how to improve outcomes for patients, outside institutional barriers. From the very beginning this new network, an integrated cancer system, focused on understanding what mattered most to patients and organising how it worked and how …
Exploring The Impact Of An Interprofessional Care Protocol On The Patient Experience And Outcomes For Seniors With Diabetes, Linda J. Mast Phd, Facmpe, Ateequr Rahman Phd, Diane Bridges Phd, Neil L. Horsley Dpm
Exploring The Impact Of An Interprofessional Care Protocol On The Patient Experience And Outcomes For Seniors With Diabetes, Linda J. Mast Phd, Facmpe, Ateequr Rahman Phd, Diane Bridges Phd, Neil L. Horsley Dpm
Patient Experience Journal
Contemporary healthcare has placed intensified focus on the patient experience. Ultimately the patient experience is influenced by relationships with healthcare providers. In order to make a positive impact on patient outcomes and quality of care, the patient experience must be positive. Interprofessional collaboration is recognized as a key aspect of a culture that fosters patient-centered care and a positive patient experience. This quasi-experimental study explores the impact of interprofessional collaboration to develop a preventive services care protocol for seniors with diabetes. Patients were studied over six months using pre-test and post-test measures. Both quantitative data from clinical outcomes and qualitative …
Hearing The Patient Voice: Using Video Intervention/Prevention Assessment To Understand Teens With Cystic Fibrosis, Susan Horky Lscw, Laura E. Sherman Msw, Julie Polvinen, Michael Rich Md
Hearing The Patient Voice: Using Video Intervention/Prevention Assessment To Understand Teens With Cystic Fibrosis, Susan Horky Lscw, Laura E. Sherman Msw, Julie Polvinen, Michael Rich Md
Patient Experience Journal
This qualitative study asked two questions: 1) How do teens with cystic fibrosis (CF) feel about their treatments; and 2) What factors lead teens to adhere, or not adhere, to treatments. To answer these questions we used an innovative approach (Video Intervention/Prevention Assessment or VIA), to learn about the experiences of teens with CF. We loaned video camcorders to teens with CF and asked them to create visual narratives of their lives. Researchers logged and coded videotapes, identifying themes that arose from the material. A primary theme was “Doctors don’t understand.” Participants also highlighted the value of routines and parental …
Are We Providing Patient-Centered Care? Preferences About Paracentesis And Thoracentesis Procedures, Jeffrey H. Barsuk, Sarah E. Kozmic, Jordan Scher, Joe Feinglass, Aimee Hoyer, Diane B. Wayne
Are We Providing Patient-Centered Care? Preferences About Paracentesis And Thoracentesis Procedures, Jeffrey H. Barsuk, Sarah E. Kozmic, Jordan Scher, Joe Feinglass, Aimee Hoyer, Diane B. Wayne
Patient Experience Journal
Procedures performed at the bedside are as safe and less expensive than Interventional Radiology (IR) procedures. Patient preferences regarding location are rarely taken into account. Therefore, in this study we compared patient satisfaction with bedside and IR paracentesis and thoracentesis procedures, and identified reasons for patient location preferences. We performed a cross-sectional survey of medical inpatients undergoing paracentesis or thoracentesis procedures at a tertiary care academic medical center. The survey had eight domains: overall experience, pain control, expertise, courtesy, bedside manner of the physician, time required, explanation of risks/benefits, comfort and privacy. Patients were also asked about their preference for …
Using A Data-Driven Organizational Improvement Model To Engage An Interdisciplinary Team In Transforming A Public Women’S Health Clinic, Kenneth J. Feldman, Molly Lopez, Morris Gagliardi
Using A Data-Driven Organizational Improvement Model To Engage An Interdisciplinary Team In Transforming A Public Women’S Health Clinic, Kenneth J. Feldman, Molly Lopez, Morris Gagliardi
Patient Experience Journal
Gouverneur Health is the largest diagnostic and treatment center in New York State, and part of the New York City Health and Hospitals Corporation (HHC), a public benefit corporation with $6.7 billion in annual revenues. HHC is the largest municipal healthcare system in the United States serving 1.4 million patients, including more than 475,000 uninsured city residents.[1] Within Gouverneur, the Women’s Health department is committed to providing high quality services that improve patients' health and wellbeing, yet patient experience, flow, clinic access and education are in need of process improvements. To enhance patient experience and identify strategies replicable for other …
Feasibility Of Using Emergency Department Patient Experience Surveys As A Proxy For Equity Of Care, Helen Chiu, Nadia Batara, Robert Stenstrom, Lianne Carley, Catherine Jones, Lena Cuthbertson, Eric Grafstein
Feasibility Of Using Emergency Department Patient Experience Surveys As A Proxy For Equity Of Care, Helen Chiu, Nadia Batara, Robert Stenstrom, Lianne Carley, Catherine Jones, Lena Cuthbertson, Eric Grafstein
Patient Experience Journal
Collecting and examining equity data can help inform quality improvement initiatives but is a relatively new practice in health care. The overall goal of this study was to assess different methods of administering patient experience surveys as a feasible starting point in measuring equity in an urban Emergency Department (ED) that serves a diverse patient population. Socio-demographic characteristics of patients visiting an ED were compared with those of patients who responded to provincial patient experience surveys routinely administered by mail. Patient experience survey data were collected over an 11-week period in an urban ED using different survey administration methods (face-to-face …
The Relationships Between Hcahps Communication And Discharge Satisfaction Items And Hospital Readmissions, Fadi Hachem, Jeff Canar, Francis Fullam Ma, Andrew S. Gallan Phd, Samuel Hohmann, Catherine Johnson
The Relationships Between Hcahps Communication And Discharge Satisfaction Items And Hospital Readmissions, Fadi Hachem, Jeff Canar, Francis Fullam Ma, Andrew S. Gallan Phd, Samuel Hohmann, Catherine Johnson
Patient Experience Journal
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has become a key metric used by organizations and patients to evaluate patient experience. Readmissions also continue to be a metric used to evaluate performance because of the added cost to both healthcare systems and patients. Both measures are also seen in programs such as Value Based Purchasing that have an effect on hospital reimbursements. Previous studies have demonstrated a relationship between patient perceptions and quality of care, and have found patients to be reliable evaluators of their care. While good communication and positive provider relationships have been related …