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Assessing Patient-Centered Communication In Medical Education: A Crystallized Approach To Understanding The Quality, Nature, And Form Of Feedback By Standardized Patients, Simone Kathe Brennan
Assessing Patient-Centered Communication In Medical Education: A Crystallized Approach To Understanding The Quality, Nature, And Form Of Feedback By Standardized Patients, Simone Kathe Brennan
Wayne State University Dissertations
Patient-centered Communication (PCC) is the gold standard in effective clinical communication. Feedback from Standardized Patients (SPs) provides one strategy to teach PCC. SP feedback is highly valued, but little is understood about its quality, nature, and the form in which it is actually delivered. Methods: Using the meta-method of crystallization (Ellingson, 2009), I conducted three unique studies, content analysis, iterative thematic analysis, and narrative analysis of SP feedback. These analyses were conducted using transcribed SP feedback from a multi-station, residency-based Objective Structured Clinical Exam (OSCE). SPs in this OSCE were trained using the adapted version of the Kalamazoo Essential Elements …