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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Management Information Systems
Singapore Management University
Research Collection School Of Computing and Information Systems
- Keyword
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- Learning Organizations (5)
- Knowledge Management (3)
- Singapore (3)
- Knowledge Processes (2)
- Organisational Learning (2)
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- AI Explainability (1)
- Agile Development (1)
- Artificial intelligence (1)
- Best Practices (1)
- Capacity building (1)
- Case study (1)
- ChatGPT (1)
- Collaboration (1)
- Container assignment (1)
- Container terminal (1)
- Content providers (1)
- Disability (1)
- Discrete event simulation (1)
- Distributed Software Development (1)
- Economic value (1)
- Exponential Random Graph Models (1)
- Finance Function (1)
- Funding (1)
- Government (1)
- Government policy (1)
- Individual Learning (1)
- Innovation (1)
- Innovation Climate (1)
- Interpersonal Trust (1)
- Knowledge Acquisition (1)
Articles 1 - 20 of 20
Full-Text Articles in Social and Behavioral Sciences
Vision Paper: Advancing Of Ai Explainability For The Use Of Chatgpt In Government Agencies: Proposal Of A 4-Step Framework, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Vision Paper: Advancing Of Ai Explainability For The Use Of Chatgpt In Government Agencies: Proposal Of A 4-Step Framework, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Research Collection School Of Computing and Information Systems
This paper explores ChatGPT’s potential in aiding government agencies, drawing from a case study based on a government agency in Singapore. While ChatGPT’s text generation abilities offer promise, it brings inherent challenges, including data opacity, potential misinformation, and occasional errors. These issues are especially critical in government decision-making.Public administration’s core values of transparency and accountability magnify these concerns. Ensuring AI alignment with these principles is imperative, given the potential repercussions on policy outcomes and citizen trust.AI explainability plays a central role in ChatGPT’s adoption within government agencies. To address these concerns, we propose strategies like prompt engineering, data governance, and …
Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller
Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller
Research Collection School Of Computing and Information Systems
This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing …
Funding Challenges Of Voluntary Welfare Organizations In Singapore's Disability Sector, Joo Lay Isabel Sim, Lye Chye Alfred Loh, Siu Loon Hoe
Funding Challenges Of Voluntary Welfare Organizations In Singapore's Disability Sector, Joo Lay Isabel Sim, Lye Chye Alfred Loh, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
The Singapore government has spent considerable amount of resources in recent years to build new social service capabilities. This exploratory study examines the funding challenges faced by Voluntary Welfare Organizations (VWOs) operating in the disability sector. An analysis of the financial statements of 39 VWOs shows that large VWOs receive the highest proportion of government support as compared to medium and small VWOs. The latter being more dependent on donations. Interviews were conducted with five VWOs and two government funders to gather their views on developing a sustainable funding model. While the government funders provide a high level of financial …
Does Latitude Hurt While Longitude Kills? Geographical And Temporal Separation In A Large Scale Software Development Project, Patrick Wagstrom, Subhajit Datta
Does Latitude Hurt While Longitude Kills? Geographical And Temporal Separation In A Large Scale Software Development Project, Patrick Wagstrom, Subhajit Datta
Research Collection School Of Computing and Information Systems
Distributed software development allows firms to leverage cost advantages and place work near centers of competency. This distribution comes at a cost -- distributed teams face challenges from differing cultures, skill levels, and a lack of shared working hours. In this paper we examine whether and how geographic and temporal separation in a large scale distributed software development influences developer interactions. We mine the work item trackers for a large commercial software project with a globally distributed development team. We examine both the time to respond and the propensity of individuals to respond and find that when taken together, geographic …
Transforming Finance For The Future, Siu Loon Hoe
Transforming Finance For The Future, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
Significant changes in external market conditions have resulted in operations placing greater demands on the finance function. Traditional finance departments are increasingly expected to deliver more value and be more proactive in supporting the organization's overall business strategies. Unfortunately, many finance departments are not yet ready to meet such challenges. This article proposes a transformation process to reorganize present day finance functions to become a finance of the future. The proposed process applies tools such as best practices, outsourcing and technology to achieve a desired future outcome.
Content Contribution Under Revenue Sharing And Reputation Concern In Social Media: The Case Of Youtube, Qian Tang, Bin Gu, Andrew B. Whinston
Content Contribution Under Revenue Sharing And Reputation Concern In Social Media: The Case Of Youtube, Qian Tang, Bin Gu, Andrew B. Whinston
Research Collection School Of Computing and Information Systems
A key feature of social media is that it allows individuals and businesses to contribute contents for public viewing. However, little is known about how content providers derive payoffs from such activities. In this study, we build a dynamic structural model to recover the utility function for content providers. Our model distinguishes short-term payoffs based on ad revenue sharing from long-term payoffs driven by content providers’ reputation. The model was estimated using a panel data of 914 top 1000 providers and 381 randomly selected providers on YouTube from Jun 7th, 2010, to Aug 7th, 2011. The two different sets of …
Measuring An Organisation’S Innovation Climate: A Case Study From Singapore, Siu Loon Hoe
Measuring An Organisation’S Innovation Climate: A Case Study From Singapore, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
Purpose: The article aims to discuss the six key factors that were proposed and included in the design of a customized innovation climate questionnaire. Design/methodology/approach: The implementation case study of an innovation climate survey for a Singapore‐based real estate group is presented. In particular, the design of the questionnaire and selection of key factors to be measured are discussed. Findings: While not a “rigorous” instrument in the academic sense, the article can guide managers and organization development professionals to better gauge an organization's innovation climate and deepen the understanding of innovation culture. Originality/value: This article contributes to the existing innovation …
Structural And Informal Knowledge Acquisition And Dissemination In Organisational Learning: An Exploratory Analysis, Siu Loon Hoe
Structural And Informal Knowledge Acquisition And Dissemination In Organisational Learning: An Exploratory Analysis, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
PurposeThe topic of organizational learning is populated with many theories and models; many relate to the enduring organizational learning framework consisting of knowledge acquisition, knowledge dissemination, and knowledge use. However, most of the research either emphasizes structural knowledge acquisition and dissemination as a composite construct, or focuses solely on the structural aspect of knowledge acquisition and dissemination. The primary objective of this study is to develop and test a model of organizational learning that incorporates both structural and informal knowledge acquisition and dissemination and as separate processes. The predictors of these processes are also proposedDesign/methodology/approachA model of organizational learning that …
Differentiating Knowledge Processes In Organisational Learning: A Case Of “Two Solitudes”, Siu Loon Hoe, Steven Mcshane
Differentiating Knowledge Processes In Organisational Learning: A Case Of “Two Solitudes”, Siu Loon Hoe, Steven Mcshane
Research Collection School Of Computing and Information Systems
The fields of organizational behavior (OB)/strategy and marketing have taken different paths over the past two decades to understanding organizational learning. OB/strategy has been pre-occupied with theory development and case study illustrations, whereas marketing has taken a highly quantitative path. Although relying on essentially the same foundation theory, the two disciplines have had minimal crossfertilization. Furthermore, both fields tend to blur or usually ignore the distinction between structural and informal knowledge processes. The purpose of the paper is to highlight the distinction between informal and structural knowledge acquisition and dissemination processes and propose new definitions to differentiate them. Future research …
Evaluating Straddle Carrier Deployment Policies: A Simulation Study For The Piraeus Container Terminal, Eleni Hadjiconstantinou, Nang Laik Ma
Evaluating Straddle Carrier Deployment Policies: A Simulation Study For The Piraeus Container Terminal, Eleni Hadjiconstantinou, Nang Laik Ma
Research Collection School Of Computing and Information Systems
Most container terminals in the world today are operating up to their capacities. In this paper, we have developed a decision support system to optimise yard operations by considering all container flows (import, export and transshipment) through the yard with the view to improving the terminal performance and efficiency. In another paper, we proposed an optimisation model that determines optimal container locations and straddle carrier (SC) movements with the objective of minimising the overall storage and handling cost of containers. In this paper, a discrete event simulation tool for container terminal operations has been developed with three objectives: (i) to …
Offering Rss Feeds: Does It Help To Gain Competitive Advantage?, Dan Ma
Offering Rss Feeds: Does It Help To Gain Competitive Advantage?, Dan Ma
Research Collection School Of Computing and Information Systems
Nowadays, many Websites have adopted the really simple syndication (RSS) technology to deliver online content to visitors. In this paper, I build an analytical model to examine how the offering of RSS feeds impact the number of visitors, total traffic load, and profit of Websites in a competitive setting. I show that although RSS can always attract more visitors, it may reduce the Website's profit. Interestingly, in a competitive market there are cases that the RSS feeds hurt the offering Website but benefit the competing Website instead. The conditions under which these will happen are derived. I also study the …
Benefiting From Customer And Competitor Knowledge: A Market-Based Approach To Organisational Learning, Siu Loon Hoe
Benefiting From Customer And Competitor Knowledge: A Market-Based Approach To Organisational Learning, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
PurposeThe purpose of this paper is to review the organizational learning, market orientation and learning orientation concepts, highlight the importance of market knowledge to organizational learning and recommend ways in adopting a market‐based approach to organizational learning.Design/methodology/approachThe extant organizational learning and market orientation literature was reviewed, and the salient points on how adopting a market‐based approach to organizational learning promotes competitive advantage are discussed.FindingsOrganizational behavior scholars have devoted a lot attention on the factors and conditions affecting organizational learning. The end outcome, of course, is to improve organizational performance. Marketing scholars, on the other, focused on the effect of market …
Perceptions Becoming Reality: Bridging The Market Knowledge Gap, Siu Loon Hoe
Perceptions Becoming Reality: Bridging The Market Knowledge Gap, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
PurposeOrganizations constantly strive to learn about new market trends and ideas to stay ahead of the game. However, with an increased demand of market knowledge, how does the organization motivate employees to constantly acquire and disseminate market knowledge? The purpose of this paper is to highlight the perceived importance of market knowledge in promoting continuous employee acquisition and dissemination of customer and competitor knowledge.Design/methodology/approachThe perceived importance of market knowledge concept is highlighted and discussed.FindingsThe paper offers a view on how management could address the increased demand for market knowledge and how the development and learning team could provide further support …
Organisational Learning: Conceptual Links To Individual Learning, Learning Organisation And Knowledge Management, Siu Loon Hoe
Organisational Learning: Conceptual Links To Individual Learning, Learning Organisation And Knowledge Management, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
Organisational learning has over the years been subject of much study by scholars and managers. In the process, the organisational learning concept has been linked to many other knowledge concepts such as individual learning, learning organisation, and knowledge management. This paper draws from existing literature in organisational behaviour, human resource management, marketing, and information management, to further develop the conceptual links between organisational learning and these knowledge concepts. The paper discusses the characteristics of organisational learning and emphasises its link to individual learning, the learning organisation, and knowledge management. It contributes to the conceptual and theoretical understanding of organisational learning …
Shared Vision: A Development Tool For Organisational Learning, Siu Loon Hoe
Shared Vision: A Development Tool For Organisational Learning, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
PurposeThe organizational behavior and management literature has devoted a lot attention to processes and technology in organizational learning. There has been little work to examine the effect of shared vision on organizational learning. The purpose of this paper is to highlight the importance of shared vision as a development tool to build an organizational learning capability.Design/methodology/approachThe existing shared vision and organizational learning literature was reviewed, and the salient points on how shared vision promotes organizational learning discussed.Practical implicationsThe paper offers a view on how leaders can use shared vision to develop organizational learning capability. Practicing managers would then be able …
Is Interpersonal Trust A Necessary Condition For Organisational Learning?, Siu Loon Hoe
Is Interpersonal Trust A Necessary Condition For Organisational Learning?, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
The organisational behaviour and management literature has devoted a lot attention on various factors affecting organisational learning. While there has been much work done to examine trust in promoting organisational learning, there is a lack of consensus on the specific type of trust involved. The purpose of this paper is to highlight the importance of interpersonal trust in promoting organisational learning and propose a research agenda to test the extent of interpersonal trust on organisational learning. This paper contributes to the existing organisational learning literature by specifying a specific form of trust, interpersonal trust, which promotes organisational learning and proposing …
The Boundary Spanner’S Role In Organisational Learning: Unleashing Untapped Potential, Siu Loon Hoe
The Boundary Spanner’S Role In Organisational Learning: Unleashing Untapped Potential, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
PurposeThe organizational behavior and management literature has devoted a lot attention on processes and technology in organizational learning. There has been little work to examine the role of boundary spanners in organizational learning. The purpose of this paper is to highlight the importance of boundary spanners in enhancing organizational learning.Design/methodology/approachThe existing boundary spanning literature was reviewed and the salient points on their role in organizational learning discussed.Practical implicationsThe paper offers a view on tapping the hidden potential of boundary spanners in organizations in order to enhance the organization's learning capacity form the external environment. Practicing manager would then be able …
Experimental And Empirical Perspectives On Grid Resource Allocation For The Singapore Market, Danny Oh, Steven Miller, Nan Hu
Experimental And Empirical Perspectives On Grid Resource Allocation For The Singapore Market, Danny Oh, Steven Miller, Nan Hu
Research Collection School Of Computing and Information Systems
In this paper, we describe our work on using the Tycoon system developed by HP Labs to provide a market-based resource allocation and bidding framework for a grid. We discuss how we intend to evaluate the feasibility of the Tycoon system by measuring its economic performance using agent-based simulation experiments for a particular type of grid usage scenario, namely, the digital media market scenario. We will also discuss a related effort in collecting and using real grid data from the National Grid Pilot Platform in Singapore and how we will be using real data collected to derive actual usage patterns …
Tacit Knowledge, Nonaka And Takeuchi Seci Model And Informal Knowledge Processes, Siu Loon Hoe
Tacit Knowledge, Nonaka And Takeuchi Seci Model And Informal Knowledge Processes, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
The organizational behavior and knowledge management literature has devoted a lot attention on how structural knowledge processes enhance learning. There has been little emphasis on the informal knowledge processes and the construct remains undefined. The purpose of this paper is to highlight the importance of informal knowledge processes, propose a definition for these processes and link them to the socialization and internalization processes suggested by Nonaka and Takeuchi in the SECI model. The paper offers a fresh perspective on how informal knowledge processes in organizations help to enhance the organization’s learning capability. It will enable scholars and managers to have …
Leadership Antecedents Of Informal Knowledge Acquisition And Dissemination, Siu Loon Hoe, Steve Mcshane
Leadership Antecedents Of Informal Knowledge Acquisition And Dissemination, Siu Loon Hoe, Steve Mcshane
Research Collection School Of Computing and Information Systems
Knowledge management is emerging as one of the leading influences on an organisation’s survival and competitive advantage (Blumentritt & Johnston 1999). Knowledge management is concerned with the effective acquisition, sharing, storage and utilisation of knowledge (Huber 1991; Saffady 1998). Corporate leaders are increasingly aware of the notion that an organisation’s long-term survival depends on its ability to generate new knowledge and continuously learn from the environment. The importance of a superior organisational learning capability as a source of competitive advantage is a common refrain among both managers and scholars (e.g. Kohli & Jaworski 1990; Nonaka 1991; Quinn 1992; Slater & …