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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Common Cause: Using Assessment To Advocate For Technical Services (Presentation), Rebecca L. Mugridge
Common Cause: Using Assessment To Advocate For Technical Services (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation demonstrates how assessment activities and results can serve as an advocacy tool for technical services divisions of libraries.
Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann
Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann
University Libraries Faculty Scholarship
This presentation describes a number of qualitative assessment practices that can help technical services managers assess their effectiveness. Strategies include process improvement initiatives, customer service surveys, focus groups, benchmarking, and more.
Assessment Strategies For Cataloging Managers (Presentation), Rebecca L. Mugridge
Assessment Strategies For Cataloging Managers (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
Qualitative assessment activities, when conducted regularly and methodically, can help managers and administrators understand the impact and value of the work that we do for our customers. Are we meeting our customers' needs? Are there services that we could provide but currently do not? What are our customers’ priorities? Are we responsive to their questions and issues? Are we working as effectively as we can? This webinar will explore the use of customer service surveys, focus groups, quality initiatives, benchmarking, and other methods to evaluate and assess the work that we do.
Technical Services Assessment In Pennsylvania Academic Libraries (Presentation), Rebecca L. Mugridge
Technical Services Assessment In Pennsylvania Academic Libraries (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
Academic libraries regularly conduct assessment of library services through the use of rubrics or assessment tools such as LibQual™. Technical services activities are frequently assessed; however, the assessment is typically limited to the evaluation of specific processes. This study was designed to explore assessment activities in Pennsylvania’s academic libraries. The author designed a survey to investigate whether technical services activities are assessed, how they are assessed, who is responsible for assessment of technical services, how the results of assessment activities are shared with others, and how those results are used to improve services or for other purposes.