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Full-Text Articles in Social and Behavioral Sciences
Assessment And Evaluation Methods For Access Services, Dallas Long
Assessment And Evaluation Methods For Access Services, Dallas Long
Dallas Long
This paper serves as a primer to assessment and evaluation design by describing the range of methods commonly employed in library settings. Quantitative methods, such as counting and benchmarking measures, are useful for investigating the internal operations of an Access Services department in order to identify workflow inefficiencies or comparator data to judge performance against peer institutions. Qualitative methods, such as focus groups and observation studies, are useful for exploring patron behavior and perceptions, especially in regards to space planning and customer service. The strengths and limitations of these methods are also briefly addressed.
The Foundations Of Student Affairs: A Guide To The Profession, Dallas Long
The Foundations Of Student Affairs: A Guide To The Profession, Dallas Long
Dallas Long
Student affairs is a large, complex area of campus operations and is comprised of many departments with professionals from a wide variety of educational backgrounds. Long provides a short history of the student affairs profession, followed by an overview of the departments in a typical student affairs division and the responsibilities and goals of the professionals in those departments. Long also describes the values that guide the work of student affairs professionals and the contemporary challenges they face.