Social and Behavioral Sciences Commons^™

Measuring Up: The Experience Of Libqual+™ At Itt Dublin Library, Philip Russell

Articles

This article provides an outline of the LibQUAL+™ web-based survey conducted in 2009 at ITT (Technological University Dublin) Dublin library, capturing some of the main findings, feedback from those who participated, lessons learnt and proposed future actions. The library service at ITT Dublin is committed to enhancing quality, and part of this process involves communicating and engaging with our users to determine their requirements and respond to their ongoing needs. In March 2009, asa part of our efforts in providing a more customer- focused and improved library service, the library at ITT Dublin carried out an online library user survey, …

Researcher Suite: Selection And Implementation – The Hosted Option, Niamh Walker-Headon

Articles

Purpose – The purpose of this paper is to provide a case study of the selection process used to select the ReSearcher Suite, and its implementation including an outline of why and how the suite was implemented at the Library in the Institute of Technology in Tallaght.

Design/methodology/approach – Case study – single site.

Findings – The Simon Frasier University (SFU) hosted ReSearcher Suite (with support) provides an open source solution for open URL linking integrated with inter-library loan submission, federated searching, knowledge base, coverage data, and A-Z listings for journals and databases. While it does not have the full …

Serving Unaffiliated Distance Learners: Strategies That Work, Lisa T. Nickel, Rachel G. Mulvihill

Articles

Dealing with unaffiliated distance learning students can be a daunting task for many public as well as academic librarians. This article will discuss strategies for providing reference to these students by gathering information on what services they are offered via their home institutions, and helping them navigate the often confusing landscape of library resources and services. Authors will outline the challenges and opportunities for public libraries presented by distance learners and suggest some services that might be provided for them. Finally, we will discuss the opportunities for outreach to distance learning students from both public and academic libraries.