Social and Behavioral Sciences Commons^™

Using Emotional Intelligence To Get Through The Tough Times: Why Feelings Matter More Than Ever To 21st Century Libraries, Joan Giglierano, Emily A. Hicks

Roesch Library Faculty Presentations

During times of tight resources, cultivating the emotional intelligence (EI) of employees at all levels, in all areas of the library, can be a way to maintain service quality, reduce stress, and cope with change. Emotional intelligence includes characteristics such as self-awareness, adaptability, empathy, ability to work collaboratively, and communication skills. While the concept of EI has been a standard component of leadership development and management literature for almost two decades, relatively little research has been done on its applicability in libraries. Recent studies of library job ads have found demand for EI competencies, though they are seldom labeled as …