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Analysis Of The Use Of Reference Services In An Academic Health Sciences Library, Wendall Sullivan, Lisa Schoppmann, Patricia Redman
Analysis Of The Use Of Reference Services In An Academic Health Sciences Library, Wendall Sullivan, Lisa Schoppmann, Patricia Redman
Wendall Sullivan
In 1991, the Reference and Information Services staff of the Alfred Taubman Medical Library at the University of Michigan gathered data on the use of the reference desk, including the frequency and types of assistance requested by different user groups throughout the year. Recommendations based on the results of this study led to improved service as well as more efficient use of staff resources.