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Full-Text Articles in Social and Behavioral Sciences
Spatiotemporal Distribution Change Of Online Reference During The Time Of Covid-19, Thom Gerrish, Ningning Nicole Kong
Spatiotemporal Distribution Change Of Online Reference During The Time Of Covid-19, Thom Gerrish, Ningning Nicole Kong
Libraries Faculty and Staff Scholarship and Research
The goal of this project was to identify the impact of the COVID-19 pandemic on the spatiotemporal distribution of the library’s online patrons, so that we could assess if the scheduled library reference hours are meeting the needs of the academic community. We collected each online reference patron’s location information via their IP address, as well as the timestamp of each online reference instance. The spatiotemporal distribution patterns were analyzed and compared before and after in-person instruction was suspended due to COVID-19 distance protocols and a closing of the campus in the 2020 spring semester. The results show that the …
Community Outreach And Engagement In A Time Of Crisis: The Peer Research Consultants Program, Lauren Fralinger, Shatha Baydoun
Community Outreach And Engagement In A Time Of Crisis: The Peer Research Consultants Program, Lauren Fralinger, Shatha Baydoun
Proceedings of the IATUL Conferences
The Peer Research Consultants (PRC) program at the University of Miami Libraries (UML), was formed in 2016 as part of the Learning Commons initiative to collocate and centralize academic services at Richter Library. Although the program had a virtual component in the form of chat and phone services when founded, it was primarily a physical setup where library student workers assisted researchers using a peer-to-peer system. In this paper, we highlight the historical trajectory of the peer research consultant (PRC) program in academic libraries using Richter Library as a case study. We argue that the onset of the COVID-19 pandemic …