Social and Behavioral Sciences Commons^™

Notes From The Editor, Derek Stadler

Urban Library Journal

I am very pleased to welcome you to the second issue of the 26^th volume of Urban Library Journal. The second, or fall issue, of each volume is typically a collection of proceedings from the LACUNY Institute, held annually in spring. However, in light of the COVID-19 Pandemic, the Institute was not held in 2020. Therefore, this issue will not contain proceedings. Instead, it is a special issue devoted to urban libraries and the pandemic. All articles underwent peer-review.

Virtual Reference Amid Covid-19 Campus Closure: A Case Study And Assessment, Maureen Garvey

Publications and Research

Purpose – This case study was conducted to assess and make changes to the consortial virtual reference service for the remainder of the period of fully virtual reference (campus closure); a second objective was to consider implications for service design and delivery upon the eventual return to the physical campus.

Design/methodology/approach – This paper begins by introducing the institution, reference practices prior to the pandemic and the changes to reference service necessitated by the campus closure. After a literature review of material related to reference and the pandemic, several years of virtual reference service data are analyzed.

Findings – The …