Social and Behavioral Sciences Commons^™

Library Usage Statistics (2018-2020): A Prerequisite For Evaluating Information Service Delivery In Nyong Essien Library, University Of Uyo, Nigeria, Daniel Aniekan Aloysius, Eno Richard Torosco

Library Philosophy and Practice (e-journal)

This study examined library usage statistics (2018-2020): a prerequisite for evaluating information service delivery in Nyong Essien library, University of Uyo, Nigeria. Four research questions were raised to guide the study. Historical research design was employed. Record sheets which comprised Head Counts and number of consulted information sources in serials, reference and e-resource from 2018-2020 academic sessions were used by the researchers. All records were purposively sampled. The instrument for data collection was records of users in the Readers and E-resources. The records were face validated by the researchers. Frequency distribution and histogram were used to analyzed the research questions. …

National Data Sets And Calculating Percentile Ranks: A Guide For Benchmarking Library Collection Spending, Christine Mcevilly

Publications and Research

National data sets can be used by a librarian to compare library collection (materials) spending to that of similar schools, even if the librarian has little or no experience in statistics or database management tools. Percentile rank is a simple descriptive statistic that provides a way to present data with maximum impact on faculty and administrators who make funding decisions. Librarians must combine knowledge of their local circumstances with a basic understanding of the structure of the datasets. The article will focus on step-by-step methodologies, illustrated as they were used at the College of Staten Island, City University of New …

Identifying Gaps And Opportunities To Improve Performance In University Libraries Using Benchmarking And Performance Appraisal System, Wisdom Okereke Anyim

Library Philosophy and Practice (e-journal)

This research presents a benchmarking and performance appraisal system used to help libraries in identifying gaps and opportunities for improving performance in university libraries. The paper identified various types benchmarking and appraisal system, and also the approaches by which gaps are identified, how to prepare for performance review session and what to do after gaps are identified to improve performance. Findings showed that benchmarking and appraisal system are effective means of discovering performance lapses which necessitate performance improvement of the university library as an organisation and quality job performance of the library staff in meeting diverse information, curriculum, recreational and …

Benchmarking Vended Authority Control Practices In Arl Libraries (Presentation), Rebecca L. Mugridge, Nancy Poehlmann

University Libraries Faculty Scholarship

This presentation shares the results of a survey of ARL libraries on the use of vended authority control at their institutions.

Benchmarking Vended Authority Control Practices In Arl Libraries, Rebecca Mugridge, Rebecca Nous, Nancy Poehlmann, Wendy West

University Libraries Faculty Scholarship

This article presents the results of a survey designed to benchmark the use of vendors to support authority control activities in Association of Research Libraries member libraries. Such activities include updating authority or bibliographic records, sourcing authority records, participation in cooperative cataloging efforts, and more. The survey investigated whether and how responding libraries used vendors to create and maintain an authority file and process current cataloging records. The survey gathered demographic and other information about the libraries, and the authors sought to identify trends and correlations between these and other factors.

Benchmarking As An Assessment Tool For Cataloging, Rebecca L. Mugridge, Nancy Poehlmann

University Libraries Faculty Scholarship

The authors conducted a survey on the topic of benchmarking as a tool for assessment in cataloging. While assessment is popular in libraries, little research has been done on benchmarking in cataloging, a gap that this study attempts to fill. The authors developed a survey that gauged the respondents’ use of benchmarking, their goals for benchmarking, and how they applied what they learned to make improvements. The survey was administered on the AUTOCAT electronic distribution list in May 2013. There were 92 completed surveys, with 20 libraries reporting that they had used benchmarking as an assessment tool.

What Role Can Peer Benchmarking Play In Planning For The Future Of Research And Teaching Technologies?, Samantha Guss, Jenn Stringer, Lynn Rohrs

University Libraries Faculty and Staff Publications

Institutional leaders are asking libraries and IT units, as service providers, to provide data about service use, service quality and return on investment as they make decisions about resource allocation. In 2012, New York University developed a Peer Benchmarking Methodology for prioritizing research support needs by benchmarking themselves with more than a dozen peer institutions. The University of California at Berkeley borrowed and adapted NYU’s methodology as the starting point and used it to benchmark teaching and learning services along with research services for a planning and community building initiative across the campus. Here we present the methodology and discuss …

International Collaboration For Quality: A Case Study Of Fostering Collaboration Across An International Network Of University Libraries Through An Activity Based Benchmarking Project, Howard Amos, Simon Hart

Proceedings of the IATUL Conferences

The risks in collaborating are high, but the rewards can be significant. Like any business investment, collaboration requires considered planning, clear communication and careful relationship management. The reward of working with others outside of traditional boundaries offers great potential for realising innovation beyond what one party can achieve alone. In a climate of competition for local and national resources, sharing on an international level offers great potential for harnessing collaborative activity.

This paper outlines the initial stages of establishing collaboration across an international network of university libraries through an activity-based benchmarking project. The Matariki Network of Universities includes: Dartmouth College, …

Collaborative Marketing For Electronic Resources, Marie R. Kennedy

LMU Librarian Publications & Presentations

Connecting patrons to appropriate resources is a concern for libraries as more collections are removed from traditional shelves and placed in virtual spaces. The traditional marketing techniques of placing a new-books shelf near the front door or the positioning of ready reference volumes in a study area of a library does not apply to the electronic resource world because there are no physical volumes to view. It is vital to understand library efficacy in marketing electronic resources in order to connect a patron with the appropriate resource. Based on two recent analyses of articles published by libraries about their marketing …

Measuring Up: The Experience Of Libqual+™ At Itt Dublin Library, Philip Russell

Articles

This article provides an outline of the LibQUAL+™ web-based survey conducted in 2009 at ITT (Technological University Dublin) Dublin library, capturing some of the main findings, feedback from those who participated, lessons learnt and proposed future actions. The library service at ITT Dublin is committed to enhancing quality, and part of this process involves communicating and engaging with our users to determine their requirements and respond to their ongoing needs. In March 2009, asa part of our efforts in providing a more customer- focused and improved library service, the library at ITT Dublin carried out an online library user survey, …