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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 12 of 12
Full-Text Articles in Social and Behavioral Sciences
What Does Innovation Look Like? System Statuses In Discovery, Lauren Puzier, Rebecca A. Nous
What Does Innovation Look Like? System Statuses In Discovery, Lauren Puzier, Rebecca A. Nous
University Libraries Faculty Scholarship
"Is Facebook down" trended on Google, October 4, 2021, when Facebook became temporarily globally unavailable. Web-users proactively seek information when they encounter issues online. System statuses are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference, and the user experience.
System Statuses In Academic Libraries: Increasing Transparency And Improving The User Experience, Lauren Puzier, Rebecca A. Nous
System Statuses In Academic Libraries: Increasing Transparency And Improving The User Experience, Lauren Puzier, Rebecca A. Nous
University Libraries Faculty Scholarship
"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference services, and the user experience. The University at Albany Libraries Discovery Services Librarian and User Experience Librarian implemented Springshare’s System Status Management tool to share system statuses with library staff and the campus community. The institutional context, implementation, and impact are described in this article. The authors reviewed Association of Research Libraries …
Telling The Technical Services Story: Communicating Value (Presentation), Rebecca Mugridge
Telling The Technical Services Story: Communicating Value (Presentation), Rebecca Mugridge
University Libraries Faculty Scholarship
Technical Services isn’t the hidden discipline it once was. Despite some cross-departmental interaction, misconceptions about the work are all too common. It’s incumbent on technical services staff to take a proactive approach by communicating to others their value to the library and institutional mission. This session spotlights successful initiatives and gives you the guidance to bolster communication within departments, across the library, and campus-wide.
Benchmarking Vended Authority Control Practices In Arl Libraries (Presentation), Rebecca L. Mugridge, Nancy Poehlmann
Benchmarking Vended Authority Control Practices In Arl Libraries (Presentation), Rebecca L. Mugridge, Nancy Poehlmann
University Libraries Faculty Scholarship
This presentation shares the results of a survey of ARL libraries on the use of vended authority control at their institutions.
Advocating For Technical Services Through Assessment (Presentation), Rebecca L. Mugridge
Advocating For Technical Services Through Assessment (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation discusses how managers can advocate for technical services through a variety of assessment activities.
Benchmarking Vended Authority Control Practices In Arl Libraries, Rebecca Mugridge, Rebecca Nous, Nancy Poehlmann, Wendy West
Benchmarking Vended Authority Control Practices In Arl Libraries, Rebecca Mugridge, Rebecca Nous, Nancy Poehlmann, Wendy West
University Libraries Faculty Scholarship
This article presents the results of a survey designed to benchmark the use of vendors to support authority control activities in Association of Research Libraries member libraries. Such activities include updating authority or bibliographic records, sourcing authority records, participation in cooperative cataloging efforts, and more. The survey investigated whether and how responding libraries used vendors to create and maintain an authority file and process current cataloging records. The survey gathered demographic and other information about the libraries, and the authors sought to identify trends and correlations between these and other factors.
Advocating For Technical Services: The Power Of Assessment (Presentation), Rebecca L. Mugridge
Advocating For Technical Services: The Power Of Assessment (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation reviews the many ways that assessment can be used to advocate for technical services within academic library settings.
Internal Customer Service Assessment Of Cataloging, Acquisitions, And Library Systems [Presentation], Kate Latal, Rebecca L. Mugridge, Nancy M. Poehlmann, Wendy L. West
Internal Customer Service Assessment Of Cataloging, Acquisitions, And Library Systems [Presentation], Kate Latal, Rebecca L. Mugridge, Nancy M. Poehlmann, Wendy L. West
University Libraries Faculty Scholarship
The Technical Services and Library Systems Division of the University at Albany Libraries conducted an internal customer service survey to gauge customer satisfaction with its services. Survey results demonstrated that customer surveys are a valuable assessment tool. Technical services and library systems units should use this tool to identify whether customers are satisfied with the services provided, whether the services are still needed, whether additional services are needed, and more. This presentation provides an approach to conducting a customer service survey, an analysis of potential benefits, and a survey instrument that others could adapt to use in their own libraries.
Go Team! Using Teams To Manage Electronic Resources, Rebecca A. Nous, Wendy L. West
Go Team! Using Teams To Manage Electronic Resources, Rebecca A. Nous, Wendy L. West
University Libraries Faculty Scholarship
The increasing prevalence of ejournals in library collections has impacted many aspects of library operations. Libraries have had to rethink workflows, processes, staffing needs, and other factors to account for the differences between print and online journals. The management of ejournals can often cross departmental boundaries and bring into question current workflow. To address the changing landscape of journal management, the University at Albany Libraries developed two teams: one to implement batchloading ejournal records and a second to address ongoing management and related policies. As a result of using a team approach for these responsibilities, the University Libraries was able …
Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann
Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann
University Libraries Faculty Scholarship
This presentation describes a number of qualitative assessment practices that can help technical services managers assess their effectiveness. Strategies include process improvement initiatives, customer service surveys, focus groups, benchmarking, and more.
Technical Services And Library Systems Customer Service Assessment, Rebecca L. Mugridge, Nancy M. Poehlmann, Kate Latal, Wendy L. West, Michael J. Sweeney
Technical Services And Library Systems Customer Service Assessment, Rebecca L. Mugridge, Nancy M. Poehlmann, Kate Latal, Wendy L. West, Michael J. Sweeney
University Libraries Faculty Scholarship
This survey instrument was developed to gauge internal customer satisfaction with the services offered by the University at Albany Libraries Technical Services and Library Systems Division.
Assessment In Practice (Presentation), Rebecca L. Mugridge
Assessment In Practice (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation provides some strategies that cataloging managers can use to evaluate and assess the services they offer.