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International and Area Studies

2010

Tourism

Articles 1 - 2 of 2

Full-Text Articles in Social and Behavioral Sciences

A Study Of Satisfaction Level Of Hong Kong Tourists With Hot Springs Hotels And Resorts In Guangdong, China, Rob Law, Ruby Yip Jan 2010

A Study Of Satisfaction Level Of Hong Kong Tourists With Hot Springs Hotels And Resorts In Guangdong, China, Rob Law, Ruby Yip

Hospitality Review

The research reported here aimed at examining Hong Kong tourists’ level of satisfaction with hot springs hotels and resorts in Guangdong, China. Primary data were collected and service quality and tourist satisfaction levels were measured using the SERVQUAL model. The empirical findings indicate that most tourists are satisfied with the service quality of these hotels and resorts. Among the different dimensions of service quality, empathy receives the highest score. Overall satisfaction receives a score only slightly better than average. The results also reveal significant relationships among customer satisfaction level, loyalty, and recommendation.

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The Social Relations Of Tourism On The Perhentian Islands., Jacqueline L. Salmond Jan 2010

The Social Relations Of Tourism On The Perhentian Islands., Jacqueline L. Salmond

University of Kentucky Doctoral Dissertations

In recent years there has been an increase in the adoption of tourism as an economic strategy in many developing nations and a growing interest in how communities and individuals engage with tourism. This parallels research which aims to uncover alternative readings of community participation in forms of economic and social development. This research uses tourism as a lens to understand the economic subjectivity of communities engaged in tourism. Focusing on how the local populations understand, experience and participate in tourism, it paints a picture of the Perhentian Islands which challenges existing understandings of individual and community participation in tourism. …

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