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Long Term Evaluation Of Information Literacy Programme, Tina Hohmann
Long Term Evaluation Of Information Literacy Programme, Tina Hohmann
Proceedings of the IATUL Conferences
The Technische Universität München library was the first university library in Germany to be certified by TÜV with respect to its ISO 9001:2001 quality management. One of the main objectives of our quality management policy is to measure customer satisfaction not only in the short-term, but also over longer periods of time, in order to constantly develop and improve our services.
To this end, TUM library management have decided to conduct a long term evaluation of its information literacy (IL) programme. We regularly ask course participants for feedback immediately after the events and evaluate these yearly. Additionally, we have started …