Social and Behavioral Sciences Commons^™

Guidelines For Behavioral Performance Of Reference And Information Service Providers 2023, Melissa Del Castillo, Rebecca Graff, Kate Cordes, Rebecca Crawford, Liz Kocevar-Weidinger

Works of the FIU Libraries

These guidelines are intended for library workers in reference and information services, in all types of libraries, who answer informational questions or conduct reference interviews. The goal of these guidelines is to support excellent, user-centered service. Some guidelines might not prove applicable in all contexts. Where that is the case, the goal should be to adapt these guidelines as appropriate to your environment.