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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
"Its Own Little City": Service Work In Truck Stops, Michelle Elizabeth Williams
"Its Own Little City": Service Work In Truck Stops, Michelle Elizabeth Williams
Graduate Student Theses, Dissertations, & Professional Papers
Montana truck stops act as a meeting place for long-haul truckers, vacationers, local commuters, and the workers simply trying to earn a living. The employees at such truck stops must navigate working-class customer service norms while interacting with a unique and diverse set of customers. The ethnographic and interview data that I collected during the 2020 offers a unique view of how customer service employees fared during political unrest, global health concerns, and financial struggle. Additionally, this study highlights the power dynamics that exist in the service industry by examining how such dynamics manifest in the interactions surrounding face masks, …
The Intersection Of Race And Criminal History In Perceptions Of Native Americans And Hiring, Sierra B. Streuli
The Intersection Of Race And Criminal History In Perceptions Of Native Americans And Hiring, Sierra B. Streuli
Graduate Student Theses, Dissertations, & Professional Papers
Studies show that race-based discrimination exists in the hiring process. Many minority job candidates experience this phenomenon, especially when a criminal record is present. The intersection of possessing a Native American identity and having a criminal history has yet to be examined. This research compares the experience of Native American job candidates (some with a criminal history and some without) to white job candidates (some with a criminal history and some without) to see how these varying points of identity influence hiring process decisions in a fictitious hiring scenario. Using an online questionnaire based on Foschi and Valenzuela’s (2015) study …