Social and Behavioral Sciences Commons^™

Coworkers And Leaders: The Relationship Between Trustworthiness, Trust, And Employee Engagement, Lianne Young

Dissertations

A highly engaged workforce provides numerous organizational and individual benefits (Shuck et al., 2016), the culmination of which leads to a competitive advantage difficult to emulate (Burke et al., 2013). It remains challenging to understand how engagement develops, with little research available explaining the process (Shuck, 2020). High employee engagement levels provide a competitive advantage, but stagnant engagement levels remain a significant obstacle (Shuck, 2020).

Shuck (2020) recommends further research focusing on methods to increase engagement. Trustworthiness and trust are antecedents and drivers of engagement (Chughtai & Buckley, 2008; Federman, 2010; SHRM, 2017). A lack of trust has negative impacts …

Charter For Smarter Hats: How Team Charters Dynamically Improve Trust And Emotions In Human-Agent Teams, Dan Manh Nguyen

Theses and Dissertations

Although human-agent teams have received significant attention from both practitioners and researchers in recent years, human attitudes and emotions towards agents present collaborative barriers that reduce effective teaming. Borrowing from literature on traditional human team interventions, this study examines how team charters may be leveraged to set up better trust relationships and emotional states over time, and how these key emergent states influence both objective performance scores and subjective performance ratings. Using data from 43 individuals who participated in a search-and-rescue simulation with four agent teammates, discontinuous growth modeling was used to examine differences in trust and upsetness over time …

Trust Is Not Enough: Examining The Role Of Distrust In Human-Autonomy Teams, Sydney Begerowski

All Theses

As automation solutions in manufacturing grow more accessible, there are consistent calls to augment capabilities of humans through the use of autonomous agents, leading to human-autonomy teams (HATs). Many constructs from the human-human teaming literatures are being studied in the context of HATs, such as affective emergent states. Among these, trust has been demonstrated to play a critical role in both human teams and HATs, particularly when considering the reliability of the agent performance. However, the HAT literature fails to account for the distinction between trust and distrust. Consequently, this study investigates the effects of both trust and distrust in …

Examining The Integrative Impacts Of Trust And Distrust Sub-Dimensions On Employee Discretionary Behavior, Alexandra Silverman

Theses and Dissertations

While trust and distrust in subordinate-supervisor relationships have been studied and linked to numerous positive and negative discretionary workplace outcomes, research has largely overlooked the impact of their sub-dimensions, competence and intent, in these relationships. Furthermore, although there has been research noting the impact of emotional exhaustion on discretionary behaviors such as OCB and CWB, limited research has examined its impact on the relationship between trust/distrust in supervisors and the discretionary behaviors, as well as those pertaining to the sub-dimensions of trust and distrust and the behavioral outcomes. The current study analyzed a sample of 301 employees in the United …

Social Identity Threat: Implications For Coachability, Lauren Zervos

College of Science and Health Theses and Dissertations

A key predictor of employee performance and effective coaching interactions, coachability is defined as an individual’s willingness and ability to seek, be receptive to, and act on constructive feedback from others (Weiss & Merrigan, 2021). As such, it was predicted that there are certain social-psychological phenomena that impact one’s coachability. One phenomenon, social identity threat, referring to a threat to the self-aspect derived from membership in a particular social group or category (Steele et al., 2002; Tajfel & Turner, 2004), was used to explain the link between certain contextual and individual variables and employee coachability behaviors. Specifically, it was predicted …

Engaging Experts: Overcoming Trust In Risky Environments, Cynthia Goodwin-Sak

Dissertations

In business-to-business sales environments, sellers may choose to bring their go-to expert to a customer meeting, even when there is an expert available who may be more skilled in the product being discussed. The purpose of this study is to identify if an intervention of data, trust transference, ingroup identity, or a combination, influence the choice of expert a salesperson engages for a customer meeting. We tested this question through a series of vignettes and hierarchical linear modeling. The sample came from a US-based technology company, and salespeople in the United States.

We found that trust transference influenced both choice …

Care To Walk In My Shoes? Repairing Trust After Violations Of Benevolence, Luke Aaron Langlinais

Graduate Theses, Dissertations, and Problem Reports

This dissertation examines how perceived perspective taking relates to trust repair, specifically in the context of a benevolence-based violation. I draw on perspective taking theory, attribution theory, and the integrative model of organizational trust to explore a model of interpersonal trust repair. The extant literature on trust repair primarily focuses on violations of ability and integrity, leaving the third dimension of trustworthiness, benevolence, largely unexplored. Yet, research suggests as many as 96% of workplace employees have been victims of benevolence-based offenses, such as disrespect, condescension, or degradation. The present research expands the theoretical bounds of the extant trust repair literature …

Timber! How Loss Of Trust Contributes To The Downfall Of Narcissistic Leaders, Jennifer Lynch

Electronic Thesis and Dissertation Repository

Individuals higher in grandiose narcissism are motivated to maintain a grandiose self-view, which can be accomplished through self-promotion and self-defence (Back et al., 2013). Drawing from the dual-process model of narcissistic admiration and rivalry, the current study examined how these forms of narcissism differentially relate to changes in perceived leader effectiveness. As well, I tested whether trust mediated these relationships. The final sample included 165 participants in 42 teams followed from team formation to dissolution, gathering data at four time points. During their lifecycle, the teams worked on a design project. Support was found for narcissistic rivalry corresponding to a …

Capturing Intentional Testing Of An Automated System, Abraham Haskins

Browse all Theses and Dissertations

Users change their behavior when interacting with automated systems based upon their trust levels. Users faced with an unknown system will adjust their trust levels as they learn more about that system. Past automation trust research has implicitly assumed that users are passive recipients of information when interacting with new systems. Feedback-seeking behavior, a pattern of behavior involving actively eliciting information about one’s performance, is a well-researched concept within interpersonal research. Applying this interpersonal research to the domain of automation, I examined cases in which individuals sought feedback regarding the reliability of an unfamiliar automated system by asking for answers …

An Interaction Between Anthropomorphism And Personality On Trust In Automated Systems, Abraham Haskins

Browse all Theses and Dissertations

Automated assistance is increasingly being implemented in domains ranging from healthcare to transportation. The reason for the tendency for certain users to trust or mistrust automated assistance has been studied to mixed effect. I examined the effect of anthropomorphism as an independent factor on user trust. In addition, I examined the potential for anthropomorphism to act as a moderator between the personality traits of a user and the trust a user demonstrates in the automated aid. Though the participants in the anthropomorphic condition did view the assistant as more human-like, the level of anthropomorphism had no effect on user behavior. …

Communion, Agency, And Authenticity: How Gendered Expectations Influence Trust In Leaders, Allyson Day Pagan

Theses and Dissertations

While there are a great many benefits to increasing female numbers in leadership positions, organizations still struggle to find a place for women leaders. More research is required to examine leader skills and mechanisms through which they operate in order to facilitate women’s empowerment. The purpose of the current study was to examine leadership skills (political skill), behaviors (impression management and emotion management) and their outcomes (authentic leadership and trust in leader) in the context of gender. This study examined interpersonal emotion management as an increasingly important construct for leadership and social influence, incorporating it as an outcome of political …

Trust Discounting In The Multi-Arm Trust Game, Michael Collins

Browse all Theses and Dissertations

Social interactions are complex and constantly changing decision making environments. Prior research (Mayer, Davis, & Schoorman, 1995) has found that people use their trust in others as a criterion for decision making during social interactions. Trust is not only relevant for human-human interaction, but has also been found to be important for human-machine interaction as well, which is becoming a growing feature in many work domains (De Visser et al., 2016). Prior research on trust has attempted to identify the behavioral characteristics an individual (trustor) uses to assess the trustworthiness of another (trustee) to determine the trustor's level of trust. …

Considering Leadership Style, Trust, And Uncertainty Avoidance On Leader Member Exchange, Alexander Michael Dechurch

Theses and Dissertations

This study was conducted to further research the impact of leadership style on leader-member exchange (LMX), and to investigate the role of individual uncertainty avoidance and trust on LMX when paired with the two leadership styles (transactional and transformational leadership). Three samples were collected. Sample 1 included 32 dyadic undergraduate student and leader pairs from a midsize southern private university; Sample 2 included 118 leaders recruited through Amazon Mechanical Turk (Mturk); Sample 3 included 141 followers recruited through Mturk. Results indicated positive relationships between follower and leader perceptions of transactional and transformational leadership style and leadermember exchange. Moreover, there are …

Effectiveness Of Exceeding Expectations And Demonstration Of Concerns For Repairing Trust In Collaborative Relationships, Kyi Phyu Nyein

Theses and Dissertations

Interpersonal trust in collaborative relationships has been found to lead to positive outcomes, such as satisfaction, perceived leadership effectiveness, teamwork, and successful organizational change (Fulmer & Gelfand, 2012). However, trust can decline naturally or can be broken due to unmet expectations as trust involves expectations of positive intentions from another individual or positive outcomes from the relationship (Bhattacharya, Devinney, & Pillutla, 1998). In order to continue and achieve successful collaboration, trust must be repaired using different trust repair strategies such as providing apology or denying the responsibility. The current research examines exceeding expectations and demonstration of concerns as two understudied …

Testing A Model Of Servant Leadership's Influence On Follower Outcomes: Exploring Mediation Effects Of Follower Trust And Prosocial Identity, Dante P. Myers

Psychology Theses & Dissertations

Servant leadership is beginning to emerge as a premier positive leadership approach in the 21st century. However, recent theoretical propositions detailing the process through which servant leadership impacts outcomes has not been tested. Using the JD-R framework, the present study investigates follower prosocial identity and follower trust as key mediators of the relationship between servant leadership and follower job satisfaction, organizational commitment, organizational citizenship behaviors, community citizenship behaviors, and turnover intentions. Research participants included 578 working adults recruited from Amazon’s Mechanical Turk (MTurk) that responded to three surveys separated by approximately one month each. The hypothesized model was tested using …

Measurement Of The Propensity To Trust Automation, Sarah Ann Jessup

Browse all Theses and Dissertations

Few studies have examined how propensity to trust in automation influences trust behaviors, those which indicate users are relying on automation. Of the published studies, there are inconsistencies in how propensity to trust automation is conceptualized and thus measured. Research on attitudes and intentions has discerned that reliability and validity of measures can be increased by using more direct and specific language, which reduces ambiguity and increases the ability to predict behavior. This study examined how traditional measures of propensity to trust automation could be adapted to predict whether automation is deemed as trustworthy (perceived trustworthiness) and whether people behave …

The Effects Of Social Power Bases Within Varying Organizational Cultures, Ayanna Cummings

Dissertations, Theses, and Capstone Projects

This study focuses on social power in the context of organizational culture and how this relationship impacts outcomes of follower compliance and trust. Power is the ability to direct or influence the behavior of others or a course of events (Handgraaf, et al., 2008). There are six different types of social power, including informational, referent, legitimate, coercive, rewarding, and expert (Fontaine & Beerman, 1977). Each type of social power may lead to varying psychological outcomes, such as compliance, satisfaction, and agreement. To date, the empirical literature has not fully addressed the issue of whether one type of power is more …

Cultural Values And The Effectiveness Of Trust Repair Strategies In Collaborative Relationships, Kyi Phyu Nyein

Theses and Dissertations

Interpersonal trust is a positive expectation that an individual has regarding another individual, and such positive expectation leads to behaviors and outcomes desirable for individuals, groups, and organizations. Despite these benefits and positive outcomes of trust, it can be damaged or broken, and to continue the relationship or effectively work together again, individuals must repair the broken trust. Very little research has been conducted on trust violation and repair in the cross-cultural context, and as more organizations and businesses become global, the influence of culture must be considered in developing and maintaining trusting relationships as well as repairing broken trust …

Success In Learning Groups: Where Have We Been? And Where Are We Going?, Tiffany Michelle Ackerman

All Graduate Theses, Dissertations, and Other Capstone Projects

Group discussion activities and collaborative projects for teams are some learning strategies widely used by instructors; however, limited research has examined comparative effects of these strategies. The present study examines collaborative learning activities, trust, the “bad apple” effect, and other variables that relate to learning effectiveness for teams. The paper summarizes several years of research on different collaborative activities across different team settings. It also presents an agenda for future research in team training and learning, and provides best practices and guidelines for both researchers and practitioners. With a growing focus on the importance of teamwork and collaboration in the …

Changes In State Suspicion Across Time: An Examination Of Dynamic Effects, Steve Khazon

Browse all Theses and Dissertations

State Information Technology (IT) suspicion is the simultaneous action of uncertainty, mal-intent, and cognitive activity about underlying information that is being electronically generated, collated, sent, analyzed, or implemented by an external agent (Bobko, Barelka, & Hirshfield, 2014). Understanding IT suspicion is important in both military and civilian contexts as both are growing increasingly reliant on automation to augment human performance (e.g., Lenhart, Purcell, Smith, & Zickuhr, 2010). The current process model of state IT suspicion describes how suspicion arises and its immediate correlates. Little is known about how suspicion changes over time and what factors influence this change. Drawing upon …

Obtaining Sponsorship In Organizations By Developing Trust Through Outside Of Work Socialization, Katie Kirkpatrick-Husk

Industrial-Organizational Psychology Dissertations

Sponsorship, defined as a relationship that produces objective career benefits for the person being sponsored, has recently grown in popularity in the media. This study sought to examine antecedents to sponsorship by testing the hypothesis that socializing outside of work with another individual leads to increased affect-based trust, which in turn positively affects the willingness to sponsor him or her. A dual-experimental design was employed to test this proposal in which the independent variable was manipulated in one experiment, and the mediator was manipulated in the second.

The study included 492 participants from the United States, 35% were female, and …

Organizational Trust As A Moderator Of The Relationship Between Burnout And Intentions To Quit, Glenn Trussell

All Graduate Theses, Dissertations, and Other Capstone Projects

This research explores an individual's trust in his or her organization and an individual's perceptions of the level of organizational trust he or she receives as potential moderators of the relationship between burnout and intentions to quit. Reciprocal trust, as defined by high levels of both individual and perceived organizational trust, was also examined as a potential moderator. Research was conducted in partnership with a regional consulting firm. Survey data was collected through MechanicalTurk. A total of 2,922 participants from eighteen business sectors across the United States and Canada were represented. Level of trust was shown to significantly impact intentions …

The Influence Of Perceived Similarity, Affect And Trust On The Performance Of Student Learning Groups, Jennifer Louise Lacewell

All Graduate Theses, Dissertations, and Other Capstone Projects

This study examined trust as one of the ways to improve satisfaction and performance in face-to-face student learning groups. A model was developed where trust mediates the relationship between perceived similarity, affect, and individual outcomes of satisfaction and performance (grades). Perceived similarity is positively related to trust, meaning that when students perceive themselves as similar to their group members they will be more likely to trust those group members. Negative affect was also negatively related to trust, but only in the beginning of the semester the group project/discussion. Positive affect was not related to trust. This suggests negative affect is …

Two Pathways To Performance: Affective- And Motivationally-Driven Development In Virtual Multiteam Systems, Miliani Jimenez-Rodriguez

Electronic Theses and Dissertations

Multiteam systems are an integral part of our daily lives. We witness these entities in natural disaster responses teams, such as the PB Oil Spill and Hurricane Katrina, governmental agencies, such as the CIA and FBI, working behind the scenes to preemptively disarm terrorist attacks, within branches of the Armed Forces, within our organizations, and in science teams aiming to find a cure for cancer (Goodwin, Essens, & Smith, 2012; Marks & Luvison, 2012). Two key features of the collaborative efforts of multiteam systems are the exchange of information both within and across component team boundaries as well as the …

The Effects Of Ethnic Diversity, Perceived Similarity, And Trust On Collaborative Behavior And Performance, Jessica Wildman

Electronic Theses and Dissertations

Recent issues such as global economic crises, terrorism, and conservation efforts are making international collaboration a critical topic. While cultural diversity often brings with it new perspectives and innovative solutions, diversity in collaborative settings can also lead to misunderstandings and interaction problems. Therefore, there is a pressing need to understand the processes and influences of intercultural collaboration and how to manage the collaborative process to result in the most effective outcomes possible. In order to address this need, the current study examines the effect of ethnic diversity, perceived deep-level similarity, trust, and distrust on collaborative behavior and performance in decision-making …

The Effectiveness And Ethics Of Immediate And Top Leaders: Relationships To Organizational Climate, Organizational Commitment, And Size Of Organization, Johnny Joseph Parker

Theses Digitization Project

The purpose of this study is to understand the relationships that exist between effective leaders in an organization and ethical leaders, the climate of the organization, and the level of commitment to the organization.

The Effects Of Automation Expertise, System Confidence, And Image Quality On Trust, Compliance, And Performance, Randall D. Spain

Psychology Theses & Dissertations

This study examined the effects of automation expertise, system confidence, and image quality on automation trust, compliance, and detection performance. One hundred and fifteen participants completed a simulated military target detection task while receiving advice from an imperfect diagnostic aid that varied in expertise (expert vs. novice) and confidence (75% vs. 50% vs. 25% vs. no aid). The task required participants to detect covert enemy targets in simulated synthetic aperture radar (SAR) images. Participants reported whether a target was present or absent, their decision-confidence, and their trust in the diagnostic system's advice. Results indicated that system confidence and automation expertise …

Personal Characteristics And The Impact Of Transformational Leadership Behaviors On Follower Outcomes, Charles N. Thompson

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Transformational leadership has emerged as the dominant model for understanding how leaders impact affective and behavioral responses of their followers. The current study investigated the extent to which follower core self-evaluation (Judge et al., 1997) and affect-based trust in leadership impact the relationship between transformational leadership behaviors and work outcomes, such as follower job satisfaction, satisfaction with the leader, perceptions of job core characteristics, and organizational citizenship behaviors. Follower core self-evaluation was found to moderate the relationship between transformational leadership behaviors and follower job satisfaction and satisfaction with the leader. Affect-based trust in the leader was found to fully mediate …

The Effects Of Operator Trust, Complacency Potential, And Task Complexity On Monitoring A Highly Reliable Automated System, Nathan R. Bailey

Psychology Theses & Dissertations

Technological advances have allowed for widespread implementation of automation in complex systems. However, the increase in quantity and complexity of advanced automated systems has raised a number of potential concerns including degraded monitoring skills. The present investigation consisted of two studies that assessed the impact of system reliability, complacency potential, monitoring complexity, operator trust, and system experience on monitoring performance. In both studies, participants monitored a simulated aviation display for failures while operating a manually controlled flight task. In addition, the second experiment assessed the ability of operators to detect a single automation failure over three experimental sessions. Results indicated …

The Role Of Trust, Leader-Member Exchange, And Organizational Justice In Employee Attitudes And Behaviors: A Laboratory And Field Investigation, Rudolph Joseph Sanchez

Dissertations and Theses

The study of interpersonal relationships continues to be a major focus of theory and research in a wide array of disciplines. The present research examined one of the most prevalent and significant interpersonal relationships in the workplace context—the dyadic relationship between a supervisor and a subordinate. This research examined the relationships between trust, quality of the leader-member exchange relationship (LMX; a measure of the quality of the dyadic relationship), perceived organizational justice, and several employee attitudes and behaviors that are important to individual workers and the organizations in which they work.

Data were collected in both laboratory and field settings. …