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Social and Behavioral Sciences Commons™
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Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
Examining The Integrative Impacts Of Trust And Distrust Sub-Dimensions On Employee Discretionary Behavior, Alexandra Silverman
Examining The Integrative Impacts Of Trust And Distrust Sub-Dimensions On Employee Discretionary Behavior, Alexandra Silverman
Theses and Dissertations
While trust and distrust in subordinate-supervisor relationships have been studied and linked to numerous positive and negative discretionary workplace outcomes, research has largely overlooked the impact of their sub-dimensions, competence and intent, in these relationships. Furthermore, although there has been research noting the impact of emotional exhaustion on discretionary behaviors such as OCB and CWB, limited research has examined its impact on the relationship between trust/distrust in supervisors and the discretionary behaviors, as well as those pertaining to the sub-dimensions of trust and distrust and the behavioral outcomes. The current study analyzed a sample of 301 employees in the United …
The Mediating Effect Of Surface Acting On Mistreatment-Exhaustion And Mistreatment-Sabotage Relationships, Jiani Fan
Honors Undergraduate Theses
Although ample research has been conducted to explore employee emotional labor and customer incivility at the workplace, there is limited literature examining the role of surface acting in the stressor-strain relationships associated with customer incivility. The current study focuses on the mediating effect of surface acting between customer mistreatment-emotional exhaustion and customer mistreatment-service sabotage relationships. Based on several theoretical models regarding mental and emotional resources, including the Conservation of Resources Theory and Ego Depletion Theory, it is hypothesized that a significant mediating effect of surface acting can be identified in the customer mistreatment-emotional exhaustion and customer mistreatment-service sabotage relationships. A …